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Bluetooth Issue
minbrown56
Newbie

My note 8 has started turning off the Bluetooth. How can I stop that?

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6 Replies
vzw_customer_support
Customer Service Rep

Minbrown56, I depend on my Bluetooth for a lot of things. We want to make sure your Note 8 can stay connected to Bluetooth. How long has this been going on? Did this setting start turning off after changes to the phone (new software or application download)? Please provide me with more details.  

 

Kevin_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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minbrown56
Newbie

The bluetooth on my phone worked well when I was on vacation. When I

returned home that's when it would turn itself off. Went to Verizon store

and they it was the battery pack that was not compatible with my phone.

Brought a new battery pack. And the same thing is happening.

On Sun, Jul 1, 2018, 11:56 AM vzw_customer_support <

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vzw_customer_support
Customer Service Rep

Minbrown56, thank you for this information. Are you connected to wifi when this happens?

 

CecileC_VZW

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minbrown56
Newbie

Yes. Have not had a problem in the past.

On Tue, Jul 3, 2018, 11:08 PM vzw_customer_support <

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vzw_customer_support
Customer Service Rep

Thank you for that information minbrown56, now just to clarify is the Bluetooth disconnecting from a specific accessory or it completely turns off on the device?

 

Alfredo_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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minbrown56
Newbie

The bluetooth is disconnection from the phone

On Thu, Jul 5, 2018, 11:22 PM vzw_customer_support <

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