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Burnt keyboard and lines on GNEX
mpnj2010
Newbie

Every time i watch a video on my phone i notice the keyboard and lines burnt on screen?? any way to fix this? or should i get a replacement since i also have a signal issue where i lose connection?  im running JB if that matters.

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Re: Burnt keyboard and lines on GNEX
jared845
Newbie

Yeah I would call for a replacemnt.  I have the data and signal issues to....I just dont know what to do either....have had the phone for a month and on my 3rd device....very un happy about this!   Im running jb also

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Re: Burnt keyboard and lines on GNEX
vzw_customer_support
Customer Service Rep

Hey mpnj2010,

Have you tried a master reset? http://bit.ly/RRAnhc If your phone is still under warranty and the reset doesn't work, we can send you a replacement at no cost.

Thank you,

GeorgeP_VZW

Follow us on Twitter @VZWSupport 

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