Call Filter app "not compatible" with Samsung Galaxy S7 Edge

[shannon_tucson]

The compatibility page (https://www.verizonwireless.com/solutions-and-services/call-filter/#supportedDevices) says that the new Call Filter app is compatible with Galaxy S7 Edge.

But when I try to install Call Filter on the Products and Apps page (https://myvpostpay.verizonwireless.com/myv/productsapps/) I get the message that my wife's iPhone and my daughter's iPhone are compatible, but my Samsung is "NOT COMPATIBLE."

Verizon made such a big deal about rolling this out.  What's going on?

[vzw_customer_support]

Shannon_tucson, being able to use the new Call Filter feature will help and understanding the compatibility for your device is a must. The feature will be compatible with a variety of Android and Apple devices including the Samsung Galaxy S7 Edge. Have you been able to have this feature added via Customer Care?

JoseL_VZW

[SALCAS77]

I have attempted to use Verizon telephone Tech Support first level and also a second level expert to install Call Filter Free. I was not able to solve the problem with Call Filter Free on my Galaxy S7.  It was suggested that there is a compatibility problem or possibly the Google App store is incorrectly programmed to hide the Call Filter app from the Galaxy S7.  When I found the URL for the app using a desktop browser to view the Google Play store, I received an error message that "Call Filter is not compatible with your device, a Samsung Galaxy S7".   There may be a software update being created to eventually solve this problem.  If anyone knows how to install the Call Filter app into an S7 without using the Google Play store, please post instructions here.

[shannon_tucson]

Update:  I was never able to install the free Call Filter app.  But I was able to install the paid version ($2.99 month).  I feel like that's a bit odd, but at least it'll give me the chance to try it out for a month or so.

[boringusername]

Verizon is ROLLING is out. That mans it's not coming out to all devices all at the same time. does anyone actually read a press release?

[shannon_tucson]

Dear boringusername,

The OP states the issue as follows:

(1) the compatibility page says the S7 Edge is compatible, while

(2) the products and apps page says it is not compatible.

So... Does anyone actually read the OP?

[shannon_tucson]

---

@boringusername wrote:

Both statement can be true

---

To simplify, statement #1 was "app IS compatible with S7," statement #2 was "app IS NOT compatible with S7."  That's what puzzled me.

Knowing both can be true clears it right up, though.  Thanks...

[vzw_customer_support]

To find a list of the compatible devices for the Call Filter app, please see link provided: http://spr.ly/6601Ed4BJ.

BrittanyK_VZW

Follow us on TWITTER @VZWSupport if my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[shannon_tucson]

Thanks for respondng, but that's not really helpful.  As I mentioned in the OP, the compatibility list says S7 Edge is compatible, but the app says it's not compatible when you try to install it.

So telling me to look at the list again doesn't get me anywhere.

[JHVzn]

I spoke with Verizon first level tech support this morning. The guy told me it was a known issue and  "you should just upgrade that phone."

I believe Congress passed a law about robocalls and the FCC has issue rules about how the carriers are to handle it.

Telling me to buy a new phone is not included in that.

I hung up.  Typical Verizon response.... It's not our fault, it s the customers fault. 

[mryan301]

My issue was that the release specs for the call filter app stated that my phone Galaxy S7 was supported, yet the call filter app wasnt available for it. Nobody at tech support could figure it out and they left me with "maybe a future update will fix it".  

Well despite being their best guess and not an actual resolution, they were right.

Eventually (August 2019), as a result of a pushed out system update, the call filter app appeared and now its working. It catches about 30% of the spam calls. Better than nothing.

Just wish tech support was better informed and that it didnt take 5 months to resolve.

[vzw_customer_support]

JHVzn, this is never the level of customer service we wish to provide you with and it's our responsibility to help correct this Call Filter issue for you. The Samsung Galaxy S7 does now support our Verizon Call Filter app. 

Please reference the link attached to ensure your phone has the latest software update System Update 31: R16NW.G935VVRUACSH1

http://spr.ly/66021MMMO

Please respond back with the software version you have and if any software update was needed. Thank you.

AlanS_VZW

[punisher11b]

Same problem s7 but can't get the app. Its only been over 6 months, should work any time now. /s

[vzw_customer_support]

Sorry to hear that you are having an issue with compatibility. Please visit the following link and go to line 5 for the list of devices that are not eligible:https://www.verizonwireless.com/support/call-filter-faqs/. Can you confirm if your device is on that list? -BrittanyC_VZW

[Piderman25]

I have a Samsung gs7 it is on compatible device listing but says device is not comparable. I don't think Verizon was prepared to get this rolling out or are telling people to by the working version for profit reason. 

[vzw_customer_support]

Hi Piderman25,

We always want to provide accurate information. We want to help fix this. What is the current software version on the device https://www.verizonwireless.com/support/samsung-galaxy-s7-update/ ?  

Thanks,

PamelaF_VZW

[das16]

I have been to level 2 support twice. Verizon is (allegedly) creating an update, with no available release date, to make it work. I have emailed call filter support asking for more info and a date and gotten no reply.

[shannon_tucson]

The pay version is about $3/month. 

I expect a working update to the free version in about $18.

[vzw_customer_support]

Your efforts are appreciated because I know your time is valuable, let's get to the bottom of your Call Filter concern. I will be sending you a Private Message momentarily.          

AyaniB_VZW

[RedneckDad]

I have exactly the same problem, and I have talked to Verizon support twice, and I am paying the $2.50 per month. The last to me, I was told I don't have sufficiently up to date Android software, although it is upbto date through early this month and there are no updates available. I am starting to feel frustrayed and scammed. Please help me too.

[RedneckDad]

I checked my Verizon folder and Call Filter has shown up in last few days. I activated, and sowe will see.

Its funny that the Google Play page that I got sent to this morning said my phone is not compatible.

It may be okay.