Call and Text on other devices not availabe and Message+ is faulty

[hotman_in_atl]

The answer to the question of WHY Verizon chose to turn off a feature intrinsic to Samsung phones was asked in a previous thread.  In that thread, Verizon customer service adroitly avoided answering WHY the "call and text on other devices" feature was turned off for Samsung devices.   Instead, of answering the question as asked they used their rather annoying customer service skills to offer their app Messages+ as a "solution" to their self created "problem" of not being able to call and text on other other Samsung devices such as my TabS7 and S22 phone.   

The entire reason that I just upgraded to a S22 from my perfectly fine S8 phone is so that I could have this feature.   I was previously using the most recent upgrade of the Verizon Messages+ app when it started to randomly not send texts to people with Iphones.  The texts would appear as sent in the Messages+ app on my device but never appear on the Iphones.   I thought I was being ghosted but in reality it was bugs in Verizon's app.   This was never a problem prior to the Message+ app being updated.  Of course, I uninstalled and reinstalled.  I called 311 to report the problem.   I used the Message+ app to send a trouble report to the developers.  No response was ever given and the problem still exists right now.   

Verizon forced us to use their Messages+ app and that app is bug ridden.  I still can't get phone calls on my tablet reliably with it.  Further, no one can hear me when using their app to place or receive calls.  It randomly mutes my side of the conversation as well as randomly ends calls.   My microphone works perfectly for other apps such as Zoom and What's App so it is definitely a Verizon Messages+ problem.  After 3 months of dealing with the Message+ developers trying to resolve the problem (it got raised to a higher priority twice during this time), the problems still exist.   

Bottom line is that in my experience Verizon ignores complaints, avoids answering direct questions, forces us to use their app and then doesn't maintain that app.   If they force us to use an app it should be the best in the market place.  In my experience it isn't and it can never be because they refuse to fix problems when brought forth by users.   I recommend that you get another service.  I will be getting one for sure.  

[joelmp]

I agree with all the above comments.  As a new Verizon customer I am astonished at the Customer Support's inability to understand basic question, respond by reading the website's text that I have already researched and disconnect  the conversation.  My bill is confusing and fluid.  Activation charges after the first month seem excessive.  How many times does my service get activated? Once again, Customer Support helps little.  I am in preparations to change service.  I do appreciate Verizon in that I have been educated about what to avoid and new questions to ask! Thank You Verizon!

[vzw_customer_support]

We are concerned to know about this situation, we want to make sure you get the service you deserve, please send us a private note to further assist you

>Jorge

[joelmp]

I am done with Verizon.  The constant restating of my issues.  The inability of the representatives to resolve issues or explain the Verizon position.  The  incorrect information given.  The constant unwillingness to answer direct questions.  The disconnection from chat and phone help lines. The removal of a manufacturer's feature to sell the feature back was the final straw.  If you are truly concerned you should reach to me!!

[vzw_customer_support]

Goodness, Joel! Your bill should never be a mystery! We always aim to for transparency! And we want you to enjoy your service! Please, send us a Private Note, so we can open your account and make sure that everything is correct, and you know exactly what is going on!

*Chance

[whatever1616]

I am also done with Verizon. I 've had the same issue on my S21 for years and now having it on my Pixel7. I can't sent texts with pics to multiple people using Messages + or any other Android App. Each time I engage Verizon tech support it's the same thing - Reset network settings, Factory reset the device, etc. The issue always comes back. I've asked them for a plan on how to troubleshoot this and nothing comes back. As a technical person,  I would think they would wan traces, logs or something to try and recreate the issue, but I think they just want us to go away.

I'm dropping them as I can. Will go to T-Mobile or AT&T.

[joelmp]

Whatever1616, I am sorry to read that your experience with Verizon has been similar to mine.  I think it's shameful .  I am glad read that you like myself will be exercising what little power we have by not patronizing Verizon's services any longer than is convenient for us.

To VZM:

Being responded to by a someone named Chance made me laugh hard.  Is  your first name Slim?  Slim Chance is what you have  in retaining me as a customer!  Simply responding to post is not reaching out.  I have no interest in going around the mulberry bush again with customer support.  Having customer support read the help page to me is a waste of my time.  You service is bad.  You people are unqualified. 

THE POINT OF THIS THREAD IS TO ADDRESS THE REAL QUESTION:

Is it dishonest to modify the manufacturer Samsung's product by disabling and removing a key feature such as call and text on  other devices then sell customers access to the feature through a service known as a shared line?

Thank you for your time!

[joelmp]

To all concerned VZM did reach out to me in a private message .  I can't read the message because the website is broken.  The black table of contents at the bottom of the page is covering the private messages text.  Verizon scores again.  Yes, I know I can view it on my phone, but I'm good.  My resolve is firm.

[vzw_customer_support]

When it comes to issues with your messaging services, there can be many factors in this. Is the Integrated messages enabled on the plan, what settings are off, and on in the device. *Rhonda

[joelmp]

The previous comment about messaging services is VSW CS's way to misdirect the conversation. Let me be clear!  The Call and Text on other Devices feature has been disable and removed by Verizon's  software.  If you go to the Samsung website you can easily find information about how to set up this feature, but the icons are not present on devices attached to the Verizon network.  I have two other devices not on Verizon's network that have the features readily available.  I discovered this issue because I wanted to use the phone and tablets  together as the feature allows me to do.  Verizon has prevented this feature with their software.  Verizon prefers customers use their Shared Line service for the small fee of $10/mo.                       ........and now you know!