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Calls going directly to voicemail
HHNYLAND
Enthusiast - Level 2
‎05-07-2018 09:28 AM

Out of the blue, today, ALL incoming calls are going to voicemail on my Samsung 7. I don't have Do Not Disturb turned on. Please help! I am expecting some important calls!

25 people had this problem.
19 Replies
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Re: Calls going directly to voicemail
HHNYLAND
Enthusiast - Level 2
‎05-07-2018 09:37 AM

Well, never mind! I found the answer (no help from Verizon).

Go to Advanced Calling under Settings. Turn off HD Voice and Video Call.

Problem solved. Not sure why but it worked.

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Re: Calls going directly to voicemail
jav6
Champion - Level 3
‎05-07-2018 09:37 AM

A previous post, Calls straight to voicemail, no missed call notification regarding a Samsung S6 having a similar issue found that turning OFF HD voice and video calling helped resolve the issue.

...Just another VZW customer...trying to offer some assistance...
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Re: Calls going directly to voicemail
bearone21
Legend
‎05-07-2018 10:53 AM

is sound set to mute??

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Re: Calls going directly to voicemail
vzw_customer_support
Customer Service Rep
‎05-09-2018 09:37 AM

We certainly wouldn't want you to miss any calls. I see your most recent post indicates that you solved the issue by turning off HD Voice. Is that solution still working for you? 

RyanM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Calls going directly to voicemail
mshayneturner
Enthusiast - Level 1
‎12-06-2018 11:52 AM

Usually, I have to restart my phone to get it to ring, and it doesn't happen every day.  However, I turned off the HD Voice and Video Call setting, just as you said, and BAM, I instantly could dial my number and have it ring.

I can't believe Verizon techs don't know this trick after years of blogs!

Thank you so much!!

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Re: Calls going directly to voicemail
Klue
Master - Level 1
‎12-06-2018 02:27 PM

Hmmm I have HD Voice and Video Call setting set to on and I receive phone calls with no problems.

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Re: Calls going directly to voicemail
mshayneturner
Enthusiast - Level 1
‎12-06-2018 04:27 PM

I called Verizon and explained what I did.  They said it may have worked, but it is really only a temporary solution.  Without that setting turned on, you can't talk on the phone and use internet at the same time.  So, I turned it back on and was still able to ring the phone afterwards without having to restart it.  It may just be a workaround that I will have to use on occasion.  It's a pain to have to do it, but it's easier than restarting.

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Re: Calls going directly to voicemail
Tdemartino
Newbie
‎12-08-2019 04:21 AM

I also still have a Samsung S7. My 2nd one. Same habitual problem with both. Have to restart to to get incoming calls. I believe it occurs after using the Google navigation app. I've not been able to solve the problem. 

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Re: Calls going directly to voicemail
ATINK
Enthusiast - Level 1
‎01-14-2020 11:22 AM

hope that does it

my phone has been doing that a lot lately too

J3 here