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I recently got a new Galaxy S10 and I have been having a problem with receiving calls sometimes. It is not all the time, which is even more frustrating. Sometimes I will get a notification that I have a new voicemail and I don't even have a record of a missed call on my phone. It never rang, and the person who called me tells me it went straight to my voicemail without even ringing on their end.
I have tried a number of steps recommended in other forums, and none of them work:
- Calling *73 to disable call forwarding - didn't change anything
- Turning off Do Not Disturb mode (it was never on)
- Restarting - this will sometimes make it work, but I have no idea when it stops working again, just know that when I receive a voicemail with no missed call it started again
- Reset network settings - doesn't help at all
I have full service and wifi, it doesn't matter based on location. I have no idea why it is sometimes working and sometimes not. Does anyone know of other steps I can take?
Solved! Go to Correct Answer
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I was able to solve my issue by going to a Verizon store and getting a new SIM card. Apparently they recommend replacing the SIM every 3-5 years and mine was in that range. Now I don't have any issues receiving calls!
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Other steps I have taken that haven't solved this permanently:
- I tried removing the SIM card and reinserting it. This helped temporarily, but a day or two later the problem returned
- I tried turning off wifi-calling and checking that Bluetooth was off and I am not connected to a Bluetooth headset
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We know how important it is to receive calls, WrobelMJ. Thank you for providing us with the steps you have completed. We can certainly look into this further and find a solution. When did you start experiencing this problem? Is the software up to date on your device?
GersonG_VZW
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The software is up to date. I activated the phone on June 25th and it has been happening intermittently since then.
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Hello, we want you to be able to use your device with ease. Please respond to this Private Message to proceed.
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Hi there, the problem has resurfaced despite turning off wifi calling, so I would like to continue troubleshooting this. Thank you!
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Thank you for keeping us updated, WrobelMJ. We can certainly continue troubleshooting this problem. We have sent you a Private Note so we can continue working on this together.
GersonG_VZW
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I was able to solve my issue by going to a Verizon store and getting a new SIM card. Apparently they recommend replacing the SIM every 3-5 years and mine was in that range. Now I don't have any issues receiving calls!
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WrobelMJ,
That's definitely a relief. We want to make sure you get the service you need. Do you have any other questions or anything else we can help with?
AndrewT_VZW
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Reliable service is a must and we are here to help keep you connected. We would like to take a closer look at this matter. Please send us a Private Note at your earliest convenience to better assist.
VictorC_VZW