Camera Failed and Screen Freeze after update
WRan
Newbie

Since the update to Pie, my camera has been frequently stalling and freezing. I'm also getting the "camera failed" error, when I've never had these issues before. To fix it, I have to restart my phone CONSTANTLY. What's going on and how do I fix it?!

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Re: Camera Failed and Screen Freeze after update
vzw_customer_support
Customer Service Rep

We never want you to have issues with your device. What model phone do you currently have? 

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Re: Camera Failed and Screen Freeze after update
WRan
Newbie

Samsung S9, with the update for Pie

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Re: Camera Failed and Screen Freeze after update
vzw_customer_support
Customer Service Rep

Thank you for the details, WRan. Let's continue to dig into this and ensure your camera is working again. Please reset your camera app with these steps, http://spr.ly/6606EXOfr. How often do you receive this error? Does this error show when using apps that allow you to take pictures? Has there been any damage to the phone?

 

DanielleR_VZW

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