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Can I return my Galaxy Nexus under the 1 year warranty?
comradecasey
Member

My Galaxy Nexus, for some strange reason, likes to say it is charging even when it is off the charger. I have no idea what is wrong with it, and resetting it didn't fix it. I hear there is a 1 year warranty on this phone, so how do I go about exchanging this for a different phone?

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Re: Can I return my Galaxy Nexus under the 1 year warranty?
vzw_customer_support
Customer Support

I want your Galaxy Nexus to deliver top notch performance at all times comradecasey!

My first recommendation is to pull the battery and then run the device in safe mode for a full day to determine if third party apps may be conflicting. bit.ly/vW58PM I would also try different chargers to see if the behavior changes. Should you still experience difficulties, I recommend a complete factory reset. bit.ly/swCYZF.

Your one-year manufacturer warranty provides a replacement of the same make and model only. We offer a 14 day return period if you were interested in a different device. I trust this information was helpful.

Sincerely,

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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