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Can not send MMS messages
caitynd
Member

This started a couple of days ago, I have no problems receiving MMS messages, and can send an SMS but my phone will not send MMS messages to any other phone. I can't even get it to e-mail properly if it includes anything more than a single text worth of content.

I have restarted the phone.

I have turned off the phone, taken out the battery, and restarted the phone.

I have deleted all the messaging threads on my phone in case MMS limits were reached.

I have increased the number of MMS to be stored on each thread.

I have gotten several people to send me MMS messages, of all text and of media, and everything has gone through just fine.

Many of the pictures go through eventually, but it may be days later.

What is going on? And how can I fix it?

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Re: Can not send MMS messages
NuDroidUsrr
Sr. Member

caitynd wrote:

This started a couple of days ago, I have no problems receiving MMS messages, and can send an SMS but my phone will not send MMS messages to any other phone. I can't even get it to e-mail properly if it includes anything more than a single text worth of content.

I have restarted the phone.

I have turned off the phone, taken out the battery, and restarted the phone.

I have deleted all the messaging threads on my phone in case MMS limits were reached.

I have increased the number of MMS to be stored on each thread.

I have gotten several people to send me MMS messages, of all text and of media, and everything has gone through just fine.

Many of the pictures go through eventually, but it may be days later.

What is going on? And how can I fix it?

What type of contacts are you sending to? Google contacts or phone contacts? If they are phone contacts, you might be able to clear the cache on it to fix the issue. There is a "Contacts Storage" that you could clear the cache on, but I would make sure you have your contacts all backed up, no matter which type they are before you do that. I would even duplicate them, or download another app from the market to back them up before clearing it, but that may help.

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Re: Can not send MMS messages
YaleK_VZW
Verizon Employee

Hello caitynd,

I can imagine the frustration that is being caused by the MMS malfunction.  Are you using the native messaging application on your device?  Did you notice this started after a new application was installed? Try running the device in Safe Mode to test if an application is the cause. If MMS is successful while in Safe Mode we will need to determine which app if interfering with the MMS.  If necessary, I may need to review your account and network settings.  Feel free to send a Direct Message with your name and cell number and I will be happy to continue troubleshooting with you.

Thank You,

YaleK_VZW

Follow us on @VZWsupport

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