I have gotten three emails encouraging me to redeem an offer of a Samsung TV. But I can not find My Verizon account's "For You on Us" section. I have spoken to two agents who assure me they can see the emails but also can't find the offer on my account. For over two weeks, this has been in the hands of the investigation team for resolution. I have a case number #*****. Both agents assured me the offer was legit and that I was eligible for it. The deadline to redeem is October 1st. Why is this so hard? Verizon sent me the emails. The emails are in the Verizon system, but no one knows how to get the redemption code. Are you just trying to let it expire so you don't have to give out the reward?
We are terribly sorry for the issues you're encountering with our promotion. We want to help as much as we can. I will send you a private note to further assist.
~Ivone
So, where is my "private" note? Or is this like the CS reps saying they will call back? BTW they never call back. Just give me the darn code and link!
I'm in the same boat right now. No one seems to be able to fix the problem. My offer ends today. Thos seems like breech of contract on Verizon.
We're terribly sorry for the issues you've been encountering with this. We would like to help out. We will be sending you a private note to further assist.
~Ivone
Start a new topic or ask questions in the open forum.
