Can't register after migration
hi801
Newbie

I migrated from prepay to postpay last week. Ever since, I have been unable to login or register with verizon. This means that I am unable to setup autopay or view my plan. When I attempt to register, it says that my phone number is already registered. I can use my phone number and prepay password to login, but after it accepts the user/password, it says there is an error connecting to MyPrepay. Which is correct, because that account has been deleted since migrating to postpay. The problem is that it somehow is still linking my phone number to the prepay side.

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Re: Can't register after migration
vzw_customer_support
Customer Service Rep

Hi there! We apprecaite you sticking with the Verizon family! Since you migrated your Prepaid account to a Postpaid account, you no longer have access to your Prepaid My Verizon account. You will need to reregister for My Verizon again. Does this help to know?   

*Ana

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Re: Can't register after migration
TMobile22
Newbie

Reregister? "When I attempt to register, it says that my phone number is already registered."

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Re: Can't register after migration
vzw_customer_support
Customer Service Rep

Hey there! Help is always here ready to help! Please send us a Private Note, so we can get to work resolving this for you right away! *Kris

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Re: Can't register after migration
vzw_customer_support
Customer Service Rep

I am sorry to know that you have issues to accessing on your account, please send us a private note in order to better assist you.

>Karen

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