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Can't setup Gmail account to sync
jerryay
Member

 

Verizon Samsung Fascinate.

Phone got stuck in Recovery after update last week. VZ sent new phone.

 

ON setup I can't add my Gmail account to sync .'It says login / password don't match.

I have changed password.

I can log in from Phone Browser and on my Computer.

I have done Soft and Hard reset.. 
I can set phone up on another gmail account..

The main account has all my data and is my main email address...

 

I have been to level 2 Verizon and level 3 Samsung.
I even went into a Verizon store today and let the Tec try it...
Any Ideas ???
 




Please Also Include:
Operating system (Win7): 
Program and version you use to access Gmail (Google Chrome 15.0.874.121 m/ Gmail.com):  
Your antivirus software (eMicrosoft Security Essentials):
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Re: Can't setup Gmail account to sync
ArnettH_VZW
Verizon Employee

Hello jerryay,

 

Thank you for providing all the information on the issue that you are having. This is help ensure that we don't duplicate any troubleshooting steps. I have a tool that I think will help us in the setup process. The name of this tool is called Captcha. It unlocks Gmail accounts so they can be properly setup on mobile devices. Here's a link to the tool.

 

https://www.google.com/accounts/DisplayUnlockCaptcha

 

Once you have followed the steps to unlock your Gmail account then retry on your device and let me know the results. 

 

Thank you...

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Re: Can't setup Gmail account to sync
jerryay
Member

Thanks, I have tried that..

I can Log in from PC and Browser on phone 

I can change password on PC or Browser...

 

I tried setting up accts and sync on my wifes phone.. Same thing...

 

is something different in the network ? for accts and sync ??

 

I really appreciate your help. I don't want to loose my {edited for privacy} acct

or the APPS that I have purchased.

I will try anything....

 

Jerry

{edited for privacy}

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Re: Can't setup Gmail account to sync
jerryay
Member

FINALLY FOUND PROBLEM

 

https://accounts.google.com/IssuedAuthSubTokens#accesscodes

 

had to set up access code there... Works GREAT NOW !!!!

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