Can the S7 battery be replaced and if so will it void the Asurion insurance?

[vzw_customer_support]

We do want to make sure that every step is exhausted for your battery concern, jrh4054.  If the device battery is replaced by a 3^rd party repair facility, that will impact your Asurion coverage.    When did you first notice the battery drain?  Have you checked for app updates and is your Operating System up to date?  This link will show you how to check if a particular app may be causing the battery drain: https://www.verizonwireless.com/support/knowledge-base-203164/.

AdamB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[jrh4054]

My OS is not up to date and I'm not going to update it because of all the problems OS updates cause.  The battery drain started a few weeks ago but accelerated significantly after I cleared the system cache, which normally helps with battery drain.  I have done all the usage checking there is to do.  A Tech Coach checked the battery itself and found there is nothing wrong with it, so I won't be replacing it. 

[kathy65793]

I guess this is the question I should ask first ( is the phone up to date? ) before I tell someone to clear the cache partition. Have you been able to get the phone to do the update yet?

[jrh4054]

I haven't tried it yet.  Do you know how much internal available memory is needed to do the update?  I have just under 10GB

[kathy65793]

This is a really big update I think back then I saw someone on here say it was over 3 gigs download and after it unzipped and installed it was about 8 to 10 gigs in total. It should tell you after it gets the update if there is enough room. Good luck and please keep us posted how you made out it.

[jrh4054]

I will do that.

[vzw_customer_support]

jrh4054, it's important to us that your phone is maintaining a charge that is synonymous to its actual use. The Battery Manager is usually the best indicator of what step may need to be taken to get your battery usage close to what it once was. If you're seeing the Android OS, Android System, Cell Standby or similar system apps using a lot of your battery versus a non-system application, then that can be quite telling especially if there's been nothing used to justify a high percentage drain for those apps. Can you advise which of the apps are showing as the highest use under your Settings>Battery>battery usage?

EbonyR_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[jrh4054]

The apps you mention are the ones consistently using the most battery.  Keep in mind the phone is two years old and operating on 6.0.1.

[vzw_customer_support]

Roger that, jrh4054. One component of the update is that in the Nougat update there's a battery enhancement. 
https://www.verizonwireless.com/support/android-nougat-os/

Let us know your results after the update. 

DavidH_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[jrh4054]

What is telling about Android OS, Android System, and Cell Standby being primary battery users?