When I try activating Verizon S20 Ultra on Google Fi, getting error that I cannot activate on other carrier at this time. Its about 3 yrs old phone. What could be the reason. It seems liked its locked to verizon. Should be unlocked. Dont know what is going on.
Any help will be appreciated to get it unlocked.
sriaz We do need more information on this question. Where did you purchase the device? ~Peter
Hello, sriaz, I'm sorry to hear you're running into an issue with seeing a locked message while trying to activate your phone. You mentioned you're looking to use a Samsung S20. How did you purchase this phone? Is this a device you had previously used with Verizon service?
-Lauren
I have not used it on Verizon but paid full price purchasing this. Can share IMEI for you to check whats going on.
Happy Monday sriaz! Thanks for those details. Our goal is to clear things up.
Where exactly did you purchase the phone (precise location)? Where are you trying to use it? What occurs when to attempt to use it (that leads you to believe it is locked)?
~Gilbert
@vzw_customer_support it would be helpful if you read through the thread a little more, as the OP stated what was going on in the very first post...sorry...
Since they have never used the phone on Verizon and it is coming up with a "unable to switch carrier" message which I've seen a screenshot of in someone else's thread with the same problem, I suspect the phone was never activated on Verizon's network ever. Since Verizon phones have to be activated and used on the Verizon network for 60 days before the phone unlocks and then phones aren't ever re-locked afterwards...makes me think this phone is blacklisted.
I Purchased it from online from Refurbishing company store (AlltechWholeSale) on ebay & Paid full price.
Thanks for following up with all those details. Given the situation, we recommend contacting the third-party vendor (AlltechWholeSale) ) for further support on the device.
For additional details, feel free to check out our unlock policy: https://www.verizon.com/about/consumer-safety/device-unlocking-policy.
Thanks for being on top of your equipment.
~Gilbert
I initiated tier 2 support last week, spoke to and tech lead spent 40 minutes and created a pro referral ticket ProReferral ID 20529872. and tech lead/agent said they are submitted ticket/form for manual unlock request and will take 2 days. Still after a week, it is still locked. Tech resource confirmed from Verizon systems that this phone was activated back in 2019. So definately it should be unlocked.
Any help is appreciated.
Someone else who had the same problem said they had to file a complaint with the FCC to get this IT glitch straightened out. If Verizon's tech support can confirm the original owner of the phone used it on Verizon's network for 60 days, it should have fulfilled the unlocking policy requirement and the phone should have unlocked long ago back in 2019 when the first person was using it. Unless - maybe they quit using it and disconnected their Verizon service before the 60 days were up? If it can be proven that the phone did meet the 60 days criterion, then there is no reason for the phone to be locked now.
Best of luck with getting things sorted out. It's unfortunate that you haven't found someone who can fix the glitch yet.
Thank you for this information. Where did you get this device? ~Peter
I'd check your IMEI on this site https://imei24.com/blacklist_check/ and see if it's blacklisted.
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