Samsung S23 Ultra will not call Xfinity land line(s). Only 2 phone numbers that I am aware of that I cannot call.
Have tried everything I can think of including a factory reset. When calling into Xfinity I get the "Welcome to Verizon wireless, your call cannot be completed as dialed ..."
When I call from Xfinity to Verizon I go straight to VM; this has to mean something, just cant figure out what.
My wife's Samsung S22 can call to and receive from the home phone.
My modem is 1.2 gig full duplex, no change with the modem on or off.
Any thoughts for a solution will be greatly appreciated.
Thank you.
@DocJon1 wrote: Samsung S23 Ultra will not call Xfinity land line(s). Only 2 phone numbers that I am aware of that I cannot ca
DocJon1, not being able to call your home phone would be a bit of a headache. Certainly want to help look at this with what's going on. To just get the simplest item out of the way, the home phone number isn't blocked on your device? To check you can use these instructions: https://www.verizon.com/support/knowledge-base-303976/
-John
Thank you very much for taking the time to reply. Did try that.
Verizon says its not their problem and Xfinity says its not their problem. Getting to a real person is the challenge, but looks like this may never be fixed since no one will accept ownership.
Appreciate your suggestion.
First, we want to try troubleshooting. Here's a link to the troubleshooting guide for the S23 Ultra. Please try using the "Can't make a call" option. Please let us know if this helps. If you continue to have issues, please let us know so we can take a closer look at the situation. https://www.verizon.com/digital/nsa/nos/ui/troubleshooting/acss/samsung-galaxy-s23-ultra#/
~Jesse
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