Bought my Note 10+ a few months ago way pass 60-day mark. However, every time I tried my backup SIM from a different carrier, my phone service got disconnected and asked me to contact Verizon. The phone works with my Verizon SIM just fine but this is very annoying when I go somewhere Verizon doesn't have a good coverage.
It's very difficult to get a hold of a real tech support person to talk to from Verizon side, had to jump through hoops of the virtual assistants. Even I managed to talk to someone at a few occasions, they don't seem to know how to fix it. This is a very frustrating experience and Verizon doesn't seem to care about customers’ requests and cannot implement their system correctly. How can we escalate this problem? Very one seems to hide behind VA now.
Never mind. Contacted VZW Twitter CS, problem solved.
How was your issue resolved? I am having similar problem.
We certainly want to offer you the best available options to unlock the device as needed. Please send a Private Note and we can offer you more personalized support to review the unlock status. -Yale
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