Do I have to pay the device balance immediately to change to another carrier?
Oh no, we would hate to lose your preference. Could you tell us why you were thinking of disconnecting your service?
~Freddy
The other carrier offered a much lower rate and I would not have to give my bank account info. Even though I have a good discount with Verizon, it seems I am still paying quite a bit for two lines. Also, I have an impeccable payment record for many years with Verizon and it seems requiring my bank account for the discount is a bit much.
Is there anything you can offer to help with these concerns?
Art
Thank you for those details. We certainly appreciate your loyalty over the years and we know it's important to have the best pricing available. So we can best assist, we will be sending a Private Note.
-Lauren
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