I upgraded two phones to a Google Pixel. One of the phones was defective, so I returned it. I saw on the next bill they still charged me $500 for the phone. Thankfully I kept the receipt, so I called Verizon and provided the tracking #. They sent me an email saying they would remove the charges. The next bill came and the charges were still on there. On my bill due date, they took that $$ out of my checking account. I AM LIVID! Online support was no help, they want to credit. NO I WANT MY MONEY BACK!! I looked on this community and this has happened to many others - if you were able to get this taken care of, please let me know how. I am also contacting my attorney general.
We're sorry to hear that you were charged the balance and we'll do everything we can to help you get things taken care of. We'll send you a Private Note shortly.
~Jesse
Hey there, athenstraveler03. Just checking in with you to let you know that we're still available for you here. Please don't hesitate to send us a reply here for further review and assistance.
~Izzy
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