Starting on 7/29, my ultra has started having issues with connectivity. Yesterday, when I was at the Verizon store, a lady being helped had the same phone and same issue. There were also 2 calls that came in to the store while I was there... SAME! The same phones, the same issues.
My husband has a Motorola Edge 5G. We're on the same account, sitting next to each other and his phone works just fine - no issues.
I went to the Verizon store two times yesterday - the first store just pressed buttons, handed my phone back and said, "There... fixed. You had your data switched off." Well, no... I didn't.
The next store actually took some time and ended up putting in an E-sim. It "seemed" to work... until I drove out of town. From what I can decipher, my phone is only online and is taking the signal when I'm in 5G Ultra Wideband. At home, where we bounce between 5G and 4G LTE, I have no connectivity.
Who else is having the same problem? And yes, I did all of the "troubleshooting" on it, even a new E-sim and nada.
We can put a man on the moon and talk to him on a rotary phone, but we can't get the Samsung Galaxy S22 Ultras to work?? LOL!
Hey there, brc5399. We're sorry to hear about the connectivity issues you've been experiencing on your device since 7/29. We definitely want to make sure that we do everything we can to help. Please be on the lookout for a Private Note for further review.
~Izzy
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