Complain - Customer Service

Verizon service has gotten very bad. I ordered my phone on 05/02/2022 and still haven't received 05/19 . I've called twice and they basically gave me empty promises. One guy said he was over night a new one, which he didn't. the second one finally cancelled my order and kept me on hold for 20 minutes to get approval from supervisor. NO consideration and the fact i've been with them for over a decade.  Very disappointed for a carrier that is one of the more expensive providers to not provide average customer service. 

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Re: Complain - Customer Service
Customer Service Rep

Your long time loyalty means the world to us. Getting a new device is exciting, and we always want to send it your way as soon as possible. Apologies for any delays. Please let us know if you already received your device. We can assist with the activation.