Customer service
So on October 14, 2024 i received my new Samsung phone.
It's the Samsung S24 256 blk
I didn't ask for an upgrade but Verizon considers this an upgrade from my note 10+
Today is November 20, 2024. Two days ago the port for my charger stopped taking a charge.
No water or liquid near it, turned it on & off looked for possible system upgrade, never dropped. So on November 19, I started trying to get ahold of customer support.
Send new phone back plus old Note10+ & ask for an upgrade to the newest note.
At 9a.m. yesterday morning called cs. Verizon virtual came told me I have a pymt due(which is automatically paid) have a future balance. Then proceed to ask more questions while I thought I was on hold to ACTUALLY TALK TO SOMEONE! Then they hung up on me.
This went on between text & me calling till about 930p.m.
I know this is long & I should have just dropped it last night & gone to the store today. But I finally texted with a Supervisor named Laura from Chicago who was supposed to call last night or today. As 12:58 no response.
I've had my account over 17years & never returned a phone & have literally spent thousands of dollars
All to to receive this funked up sharty service...
What would you do?
Thanks for allowing me to vent
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