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DL09 Update Failed?
ReverendOD
Member

I got the notification that there was an update.  It downloaded rebooted and then restarted.  When it came back up it said IP_Previous_Update_Failed.  Any idea on how to fix this to get the update?

 

http://lh3.ggpht.com/_idtjjCE6gfg/TS8DTr2R7uI/AAAAAAAAAxA/oipd1Fanohg/s512/DSC_1858.jpg

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1 Solution

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Re: DL09 Update Failed?
ReverendOD
Member

Well I took it into my local store today. After 40min and 2 phone calls to tech support by the counter rep they are overnighting me a new phone, heres to hoping this one takes the update.

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Re: DL09 Update Failed?
PJNC284
Sr. Member

Have you tried manually downloading it again under System Updates?

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Re: DL09 Update Failed?
ReverendOD
Member

Yes Multiple times.  Also tried doing a factory reset on the phone and updating before doing anything else.  Still fails.

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Re: DL09 Update Failed?
cmdrgeist
Member
If you're within the 30 day return/exchange period, swap it. If not, contact Verizon tech support, tell them all the steps you have done, and request a new phone. Sounds like there may be an issue in the bootloader preventing it from applying the update. Try the update one more time, and watch it as it goes through, make sure to not any message you see on the screen while the update attempts to apply.
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Re: DL09 Update Failed?
Yaeckman
Member

I would say take it into the store.  If they can't update it, then 30 days or not, they should give you a new unit so the update can be done.

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Re: DL09 Update Failed?
10sEn
Novice

The instructions on the DL09 update PDF state, "If the update fails, please contact Verizon Wireless Customer Care at (800) 922-0204."

 

http://support.vzw.com/pdf/system_update/samsung_fascinate_instructions.pdf

 

Good luck!

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Re: DL09 Update Failed?
yellowboy74
Member

Turn your Wi-fi off if you have it on.

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Re: DL09 Update Failed?
ReverendOD
Member
Not on. And due to not having a 2nd line to call from they won't help me over the phone at verizon.
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Re: DL09 Update Failed?
CHowell
Member

Tried updating my fascinate this morning as well. Same error. But noticed I could not recv text messages. Called the number, the gal had me try the update again. Same problems. She had me turn off Wy-fi...then try the update again. Same problem. She said they were sending me a new phone.....  The error would pop up once it started the media sync... 

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Re: DL09 Update Failed?
telveer
Novice

Quick question: Can this update be applied to a rooted phone?

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