I got the notification that there was an update. It downloaded rebooted and then restarted. When it came back up it said IP_Previous_Update_Failed. Any idea on how to fix this to get the update?
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Well I took it into my local store today. After 40min and 2 phone calls to tech support by the counter rep they are overnighting me a new phone, heres to hoping this one takes the update.
Have you tried manually downloading it again under System Updates?
Yes Multiple times. Also tried doing a factory reset on the phone and updating before doing anything else. Still fails.
I would say take it into the store. If they can't update it, then 30 days or not, they should give you a new unit so the update can be done.
The instructions on the DL09 update PDF state, "If the update fails, please contact Verizon Wireless Customer Care at (800) 922-0204."
Turn your Wi-fi off if you have it on.
Tried updating my fascinate this morning as well. Same error. But noticed I could not recv text messages. Called the number, the gal had me try the update again. Same problems. She had me turn off Wy-fi...then try the update again. Same problem. She said they were sending me a new phone..... The error would pop up once it started the media sync...
Quick question: Can this update be applied to a rooted phone?