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Data Connection issue
JoshuaYP
Member

Anybody else having data connection problem???

Since 2 days ago my 3G data connection is failing for some reason...

poor connection ever.. even worse...getting disconnected messages...

 

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Re: Data Connection issue
SFObrien
Novice

Here is a fix I posted on this site,

 

3G lock fix

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Re: Data Connection issue
vanessas_vzw
Verizon Employee

Thank you SFObrien for that helpful information.  

 

JoshuaYP, have you tried any other basic troubleshooting?  You can try a battery pull, clean the cache, cookies, and history.  You can also try turning off the Mobile Networks, and then turning back on.  Below I have provided you with these troubleshooting steps.

 

Battery Pull:

While the phone is on, remove the back and battery for about 20 seconds.  Put back together, and turn back on. 

 

Clean cache, cookies, and history:

1. Tap Applications Tab

2. Tap Browser

3. Tap Menu key

4. Tap More

5. Tap Settings

6. Tap Clear Cache

7. Tap OK

 

**Repeat steps for Cookies and History, except #6, select correct prompt.**

 

Mobile Networks:

1. Select Settings

2. Select Wireless & network settings

3. Tap Airplane Mode & WiFi

 

**Repeat steps to turn back on.

 

If you need additional assistance, please send me a Private Message and I will be happy to help you.

 

Thanks,

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Re: Data Connection issue
SFObrien
Novice

VanessaC_VZW wrote:

Thank you SFObrien for that helpful information.  

 

 

 

Your welcome. 

 

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