The Verizon website is saying that my Dad's phone has used twice as much data as what his phone is saying for the same time period? How do I correct Verizon?
Is the phone actually set to match your cycle and not the first of the month to the end?
Yes
And yesterday I downloaded the usage from the Verizon website and the usage matches the phone but the website says he's used more than double what he has actually used.
That is odd that you would see two usage details. What make and model phone does your father have? Did anything change on the device when this issue began? AlbertoR_VZW
Hi, there! We would be glad to look into this together, and have sent you a Private Note.
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