Data connection stability issues since lollipop OTA?
rckt82
Enthusiast - Level 3

Is anyone else having network connection issues on their N4 after the lollipop update? At home, my 4G signal drops from 2-4 bars. At work it's the worse. It bounces from 4G, to 3G, and EVDO. It's never done that before until after the update. I turned on my wifi to help with keeping a stable signal, but that doesn't help. It keeps dropping my wifi and tries to switch back to the verizon network and starts switching through the different signals. In the meantime it my phone stops receiving a signal, so trying to stream music is almost useless as it pauses to buffer waiting for a signal.

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1 Solution
vzw_customer_support
Customer Service Rep
rckt82,

Thanks for keeping us posted with your troubleshooting. The lollipop update works best from a clean slate. The best option to get the phone working again will be a backup and factory reset.

How to Backup: http://www.verizonwireless.com/support/how-to-use-verizon-cloud/?lid=sayt&sayt=verizon%20cloud*

How to Factory Reset: http://www.verizonwireless.com/support/knowledge-base-121760/

ChristopherM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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16 Replies
garberinc
Enthusiast - Level 2

I have the note 4. Since lollipop signal strength is awful. Lots of dropped calls. How can I revert to KK?

vzw_customer_support
Customer Service Rep
garberinc,

Help has arrived! Making sure you have a reliable connection is our top priority. What zip code are you experiencing these service issues in? While the device is unable to revert back to the previous software version, we can certainly take a closer look to see what's going on. Has this affected voice, data or text?

EfrainM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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rckt82
Enthusiast - Level 3

I'm having major connection issues in zip code 45069. it's very unstable, it consistently bounces from 4G, to 3G, and 1X. before the lollipop ota I always held a 4G signal. at home it stays on 4G but my signal is weaker. my home zip code is 45246.

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rckt82
Enthusiast - Level 3

my voice connection seems fine but I get a lot of failed notifications on sent texts. zip 45069 & 45246 

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vzw_customer_support
Customer Service Rep
rckt82

Let's get you the service we come to expect as a Verizon customer! When did this data fluctuation begin? Is this happening indoors or outdoors? Does anyone else experience this in this area? Try these steps and keep us updated http://www.verizonwireless.com/support/galaxy-note-4-troubleshooting-fluct/ .

JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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rckt82
Enthusiast - Level 3

I'm still having data connections. It's getting a bit beyond annoying now. Having one of the best phones on the "nations fastest" network doesn't do any good if you don't have a connection. Right now I can't even connect to 3G or 4G.

The issue began immediately after receiving the OTA update from kitkat to lollipop. I didn't have any data connection issues until the software update. Since the upgrade is when it became unstable. I've tried going through the troubleshooting process including a factory reset.

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stef7
Master - Level 2

What happens when you go into Settings | Mobile Networks | System Select | Network Mode, and change from Global to LTE/CDMA?

Also, turn off Smart Switch. If your WiFi is weak, do you really want the phone reverting to sending data over the cellular network?

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rckt82
Enthusiast - Level 3

I tried limiting my network mode to just LTE/CDMA yesterday. I completely lose my connection rather than switching to 1X now.

I have the smart switch off, because my data streaming (music stream) kept getting interrupted even more then it was when it was bouncing between the cellular networks. adding wifi to the mix just added one more cycle for my data connection. Running purely cellular data isn't a concern. I simply want a stable connection.

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vzw_customer_support
Customer Service Rep
rckt82,

Thanks for keeping us posted with your troubleshooting. The lollipop update works best from a clean slate. The best option to get the phone working again will be a backup and factory reset.

How to Backup: http://www.verizonwireless.com/support/how-to-use-verizon-cloud/?lid=sayt&sayt=verizon%20cloud*

How to Factory Reset: http://www.verizonwireless.com/support/knowledge-base-121760/

ChristopherM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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rckt82
Enthusiast - Level 3

Your original reply to this posting was a factory reset. Didn't help. Nor does resetting the sim card.

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paradisevalleylofts
Enthusiast - Level 2

Same issue here after the Lollipop update. I always had a 4G signal, and I'm not in the greatest service area but it was reliable and stable. I was rarely in 3G. Now I'm constantly in 3G and nothing even loads, the 3G signal is useless. I had the Note 4 three days before I updated and began having issues directly after the lollipop update. Battery life went down a bit because of this. I just spent $739 on a phone, I'm really considering returning it and buying something off eBay. What's the point of a powerhouse phone on a useless network? I love everything about the Note 4, except the 4G issue. It is very annoying. Same issue with my G2 after the KitKat 4.4 update and on the G3 I had before this Note. It is obviously a software issue, not hardware, however I won't hold my breath for a fix then be stuck with this phone for 2 years.

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paradisevalleylofts
Enthusiast - Level 2

Factory reset, followed by several power cycles did not solve the issue. I also turned off advanced calling, no help there. If I can get a guarantee this will be fixed I will wait otherwise I'm gonna return this phone.

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paradisevalleylofts
Enthusiast - Level 2

Any solution to the issue? I won't be stuck with a phone that doesn't work properly. The only thing going to fix it at this point is a 5.1 update, and I probably won't hold my breath for a fix as my g2 had the same issues after the kitkat update and a fix never came.

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paradisevalleylofts
Enthusiast - Level 2

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vzw_customer_support
Customer Service Rep

We want to ensure you have a reliable working phone Let's get to the bottom of your equipment concerns. Did you start experiencing issues with connecting to wifi and data connection after the update? Have you tried running your phone on safe mode? If not, can you run your phone on safe mode then test data and wifi connection. For directions on how to run your phone on safe mode click, http://vz.to/1B30APG


Thank You,

MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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prvzw
Enthusiast - Level 3

I just tried my note4 on safe mode. I got one bar on 4G (116 dbm). Our samsung S5 sitting right next to it has 2 bars, 108 dbm.

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