Daughters phone not calling out or receiving. switch error 506-1
waggytalk
Newbie

hello!

My daughters phone worked last night ( a samsung Galaxy S6). this morning she tried using it and we get the error code switch 506-1.

She can send and receive text,.

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Andreal760
Newbie

I have the same problem.  It seems to be when I try calling my dermatologist office at a 1-800 number. Has happened several times. 

All my other calls seem to be fine that I make

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Snn5
Legend

It's possible that it is a network issue that is temporary.  Can anyone else call out or receive calls in, is this only when attempting to call one number?

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waggytalk
Newbie

both my wife's s6 and my S6 can make calls out and in.

Her phone is right over a month old.

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MiiHere
Champion - Level 3

I would also check to make sure airplane mode isn't on and that the phone doesn't have a block on it. Even if airplane mode says it's off, you should try turning it on for a minute and then turning it back off.

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Snn5
Legend

Try this easy idea first.  It might help IF the issue is app related, however, I don't think it is.  This WILL NOT erase any files or photos, music, etc... this will only clear out old cached info from apps so that they can correctly default.

Turn off phone

Remove the battery and reinsert.

Hold down the Home and Volume Up keys

Press and hold the Power button while still holding the other keys.

As soon as you see the Samsung logo, release all keys/buttons.

Press on the Volume Down to scroll down to Wipe Cache Partition.

Press the Power button to select it.

Press the Volume down button to highlight "Yes" and press the Power Button to select it.

Wait for a few minutes for the phone to clear the data.

Then press the Power button to select reboot system now.

Wait for your phone to reboot.

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MiiHere
Champion - Level 3

Did any new apps get installed before the problem started?

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MiiHere
Champion - Level 3

Did you try and remove the battery and Sim card for a minute and then reinstall them?

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waggytalk
Newbie

you can not remove the batter on the S6. will try the sim card though..

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waggytalk
Newbie

well pulling the sim card didn't work.

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MiiHere
Champion - Level 3

How old is the phone?

You may want to start a chat with a Verizon rep so they can instruct you on what the error code means; seems like a new problem.

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MiiHere
Champion - Level 3

You can also try to reset the network settings.

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