Dear Moderator,
I see that you help others when having issues with their GNEX phones. I see you help them with sending pictures or getting their email accounts synced.
I have a severe problem with my GNEX and am wondering if you could help me since I haven't been able to get any answers. My GNEX doesn't work real well as a phone. My calls often get dropped, or the other person cannot understand me, or if I can get through a call lasting longer than ten minutes I have to put up with awful background noises. Crackling, squawks, static, etc. It's awful. It's embarrassing as I use my phone for business. I have been told to return my gas station prepaid phone. I assume this is due to poor signal reception. I average about -110 dbm. It is often higher. I live less than a quarter mile from your tower in a 4 g area. I rarely ever see 4g unless I park by the tower. I must use my own wireless server in order to get data but the phone routinely disconnects from that also. The battery life isn't that great, I am sure it's because the phone is always looking for a signal. I can live with that. I just want my phone to work as a phone. Is that too much to ask?? I have called Verizon every few weeks since December, no one has an answer. In fact, I am told something different nearly everytime I call. I have had many lengthy conversations with Samsung also. I have done everything they have asked with exception of replacing my phone with a refurb. I paid $300 for a brand new phone, my phone is in excellent condition. If I wanted a refurb. I would have bought one. Besides in my research, I have found that it doesn't solve the problem.
So, you are so willing to help others.....can you help me? Or can you forward this message to someone who could??? I really need a phone that works as a phone. I don't understand how and why you are still selling this lemon. Thank you in advance. I am at my wits end after a particularly frustrating day with this phone. I want to keep my 7 lines and $550 a month with you. But you are making it very difficult. I am not asking for a miracle. Yes, Google wallet would be great, as would the other nagging issues that need to be fixed. I just want a phone I can use. Please help!
The moderators on this community are here to enforce the Terms of Service for the forum. It is the customers and non-customer users of the community who answer questions. If no one has an answer then maybe a member of the Verizon Wireless media support team will assist.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
It sounds like you may be having an issue with the sim card. Have you gone to the store and had them replace it?
Samsung devices in general have poor signal quality especially when compared to Motorola. Anything over about -90dBm and you're likely to have issues. Over 100 and you can almost hang up doing anything. If you're that close to the tower, there could possibly be a tower issue or maybe there's just poor signal penetration indoors due to various factors (terrain, building material, etc).
Well, my post was a bit in jest. Apparently, some took it too seriously. I wasn't really expecting something back from the moderator.......it's obvious no one really cares that the phone doesn't work as a phone. No this is not a sim card issue. I have had that replaced several times. Soft resets, hard resets etc. I have done everything ex. change the phone out for a refurb. It's not a tower issue. I have five other phones in the home and all get exception signal. I phones and older android. I have trouble, it seems no matter where I am. I have a friend/business associate who has the same phone, she lives 40 miles from me and has the exact same issues. Ever talk from a GNEX to a GNEX? OMG, it is absolutely the worst. All the annoying interference, sounds, static, and dropped calls. It's unreal. It's one very frustrating device. And it is also frustrating that I have been waiting for 5months for a fix.
Start a new topic or ask questions in the open forum.
