I see that you help others when having issues with their GNEX phones. I see you help them with sending pictures or getting their email accounts synced.
I have a severe problem with my GNEX and am wondering if you could help me since I haven't been able to get any answers. My GNEX doesn't work real well as a phone. My calls often get dropped, or the other person cannot understand me, or if I can get through a call lasting longer than ten minutes I have to put up with awful background noises. Crackling, squawks, static, etc. It's awful. It's embarrassing as I use my phone for business. I have been told to return my gas station prepaid phone. I assume this is due to poor signal reception. I average about -110 dbm. It is often higher. I live less than a quarter mile from your tower in a 4 g area. I rarely ever see 4g unless I park by the tower. I must use my own wireless server in order to get data but the phone routinely disconnects from that also. The battery life isn't that great, I am sure it's because the phone is always looking for a signal. I can live with that. I just want my phone to work as a phone. Is that too much to ask?? I have called Verizon every few weeks since December, no one has an answer. In fact, I am told something different nearly everytime I call. I have had many lengthy conversations with Samsung also. I have done everything they have asked with exception of replacing my phone with a refurb. I paid $300 for a brand new phone, my phone is in excellent condition. If I wanted a refurb. I would have bought one. Besides in my research, I have found that it doesn't solve the problem.
So, you are so willing to help others.....can you help me? Or can you forward this message to someone who could??? I really need a phone that works as a phone. I don't understand how and why you are still selling this lemon. Thank you in advance. I am at my wits end after a particularly frustrating day with this phone. I want to keep my 7 lines and $550 a month with you. But you are making it very difficult. I am not asking for a miracle. Yes, Google wallet would be great, as would the other nagging issues that need to be fixed. I just want a phone I can use. Please help!
The moderators on this community are here to enforce the Terms of Service for the forum. It is the customers and non-customer users of the community who answer questions. If no one has an answer then maybe a member of the Verizon Wireless media support team will assist.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Samsung devices in general have poor signal quality especially when compared to Motorola. Anything over about -90dBm and you're likely to have issues. Over 100 and you can almost hang up doing anything. If you're that close to the tower, there could possibly be a tower issue or maybe there's just poor signal penetration indoors due to various factors (terrain, building material, etc).
Well, my post was a bit in jest. Apparently, some took it too seriously. I wasn't really expecting something back from the moderator.......it's obvious no one really cares that the phone doesn't work as a phone. No this is not a sim card issue. I have had that replaced several times. Soft resets, hard resets etc. I have done everything ex. change the phone out for a refurb. It's not a tower issue. I have five other phones in the home and all get exception signal. I phones and older android. I have trouble, it seems no matter where I am. I have a friend/business associate who has the same phone, she lives 40 miles from me and has the exact same issues. Ever talk from a GNEX to a GNEX? OMG, it is absolutely the worst. All the annoying interference, sounds, static, and dropped calls. It's unreal. It's one very frustrating device. And it is also frustrating that I have been waiting for 5months for a fix.