Device IMEI in blacklist
Bodya_C
Enthusiast - Level 2

I have bought used iPhone and now I discovered that it's in blacklist. Is there any ways to exclude it from here? I can provide all details from my side to prove that I have bought it.

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Re: Device IMEI in blacklist
vzw_customer_support
Customer Service Rep

Ok. Unfortunately, we would be unable to provide that assistance, as it's only available to the original purchaser of any device. Your best bet will be to try placing a Verizon SIM in the phone and see what happens. Keep in mind, if the phone is blacklisted, it could impact the account of the SIM used. If it is not able to be used on Verizon, it would be unable to be removed from any such list in the future, so it would need to be used on some other service provider were that to happen.

- Henry

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Re: Device IMEI in blacklist
vzw_customer_support
Customer Service Rep

Thanks for providing such detailed information. We're sorry to hear that you're unable to use the iPhone that you purchased. We've noted your reference about it being "Blacklisted." In this case, you'll need to contact the person or source where you purchased the device for assistance. An investigation can be initiated for you.

 

We hope that this works out for you.

-Robert C.

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Re: Device IMEI in blacklist
Bodya_C
Enthusiast - Level 2

Actually, I can use this phone, it successfully works with other carriers, but I haven't tried it with Verizon. On some IMEI-check resources, it's mentioned that it's blocked by Verizon, so maybe there was some mistake? Or I just need a confirmation from Verizon's side. Unfortunately, I am unable to contact the person or source from which I purchased the device. 

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Re: Device IMEI in blacklist
vzw_customer_support
Customer Service Rep

Ok. Unfortunately, we would be unable to provide that assistance, as it's only available to the original purchaser of any device. Your best bet will be to try placing a Verizon SIM in the phone and see what happens. Keep in mind, if the phone is blacklisted, it could impact the account of the SIM used. If it is not able to be used on Verizon, it would be unable to be removed from any such list in the future, so it would need to be used on some other service provider were that to happen.

- Henry

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