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Different Ringtone for Each Contact not working

My original Fascinate decided to crap out after 2 weeks, so Verizon gave me a new one. My first phone was set up with my contacts saved to the phone and there was no problem with the different ringtones for some of contacts working.  On the 2nd phone, I let Verizon upload my contacts and they saved them to my gmail account.  I ran into the same problem that many have had with needing to save contacts to the SD card to have the option to assign different ringtones.  I did that, but I get my default ringtone the majority of the time and the different ringtone every once in a while. Any suggestions??

Re: Different Ringtone for Each Contact not working

This is a system error. A factory reset will restore this back to your phone. The steps to performing the reset are listed below:

1. Hold Home Button and press power (continue to hold until you see the triangle with an asterisk like in step 2)

2. Screen will show a Android with a triangle with asterisk

3. Let Go of Home Button and Power

4. Press Search Button (Far Right Button)

5. A blue menu will show at top of page, scroll to Format Device

6. Select Yes to verify

7. Allow format to complete (Information at bottom of page will go through a few steps)

8. Once Format is complete Blue Menu will show at top again, select Reboot

9. Sometimes phone hangs after reboot and will take a while but if no response after 5 - 10 minutes, pull the battery and reinsert. (Device usually starts fine after this)