Digital Secure battery drain
ReeCeeRob
Enthusiast - Level 1

Digital Secure has started draining my S10 battery, accounting for a third of all battery usage today. Is any of it essential?

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26 Replies
akhuebel
Newbie

I recently started having this problem (April 2022).  Has there ever been a true solution?  I have disabled the app for now.

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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tlamos1
Enthusiast - Level 1

I cannot open the app to change settings. It shows up under my list of apps but when I click open it just shows me the digital secure with a logo and nothing else. It's used almost 15% of my battery so far and it's 9:30am. It was 100% four hours ago. 

vzw_customer_support
Customer Service Rep

tlamos1,

I'm glad that you have gotten the settings adjusted. That will help out for sure. If you do continue to have trouble, please reach out and let us know. We are always happy to help!

 

ErinW_VZW

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tlamos1
Enthusiast - Level 1

I finally figured out how to get the app to open. It was set to scan every morning after I had removed it from the charger. I changed my time of day to the middle of the night and also unchecked the text messages. I hope this solves this issue. 

LlamaGodS
Enthusiast - Level 1

How did you get the app to open? I am having the same issue.

TomS11
Enthusiast - Level 1

Did you get this figured out? This app is killing my battery life, too.

ReeCeeRob
Enthusiast - Level 1

It was doing a scan every time I received a message, which is where I think the drain was. I went into the app, clicked Settings from the menu, Security and Privacy, and unclicked Messages, so it no longer scanned them. Did not have issues with it draining my battery after that.

vzw_customer_support
Customer Service Rep

We can certainly assist with your concerns, ReeCeeRob. To clarify, is the Digital Secure app and software on your phone fully up-to-date? Has this app recently started draining the battery?

 

KourtneyC_VZW

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bhoff32
Enthusiast - Level 1

this has started happening to my phone since my latest update a few days ago. It drains very fast. Having to charge several times a day now!!!

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vzw_customer_support
Customer Service Rep

bhoff32, if you noticed this issue after the update, then it may have had a small quirk in it to make it perform this way. Once you do an app updates, it's best to also check for software updates as well. Since updates can not be reversed when completed, and we want you to have the best device experience:  http://vz.to/1Isp89s will be updated if new software becomes available with a fix for that issue. At this time, we don't have an exact date that it will be released but you may keep checking the link.

 

-TakendraW_VZW

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sfinger100
Enthusiast - Level 2

I just saw how to open the app. Funny thing is it is not even Activated as the choice is to pick a paid plan or the free one and then click Activate. So it's using all this battery even though it isn't activated??

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vzw_customer_support
Customer Service Rep

We certainly want to make sure your battery is working at its best, sfinger100. Are you able to disable Digital Secure? This would be in Settings, Apps, scroll to Digital Secure, Disable. These steps will prevent the app from being used and draining your battery.

NicoleR_VZW

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mikeyzio
Enthusiast - Level 1

If this app is supposed to be for security, why would I disable it? Why would Verizon not just fix the problem? I am a bit confused by the responses here, and the lack of responsibility by the creator of the app. You know, the one we're paying bundles of money to every month?

 

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vzw_customer_support
Customer Service Rep

mikeyzio, we definitely want to ensure that you're able to take advantage of Digital Secure. Please rest assured that I have submitted your experience with the app to our internal teams to improve your experience going forward. You may also submit your feedback using the following steps in the My Verizon app: More > Feedback.

 

LorenzoP_VZW

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Did this ever get figured out?  I started having the same problem with my phone.  I would mostly notice it when I unplugged it from charging or sometimes when picking it up after not using it for awhile.  The screen would start flashing with none of the apps showing on the screen...I wouldn't be able to use the phone.  I would instead have to restart and then it would typically work.  However, I also had the major battery drain.  Went to the Verizon store twice and they did some clean up to see if that would help, but it didn't.  It wasn't until I got a notification about Digital Secure that it occurred to me to disable it to see what would happen (there was no mention of Digital Secure when I went to the Verizon Store).  So far so good although I just disabled it a little bit ago.  However, I'm concerned about security.  What do I do to ensure my phone is still secure if I've disabled it?

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vzw_customer_support
Customer Service Rep

We want you to feel secure about your phone, lynette_andersen. It is concerning to hear that the Digital Secure seems to be putting unexpected drain on the battery. When it comes to protecting your phone, Digital Secure is only one option. There are others in the App Store or Google Play Store. You are definitely taking the right steps by disabling or uninstalling apps you do not need. Now that it has been a couple of days, have you noticed a change in the battery life? Has the phone acted up in any way since you disabled Digital Secure?

 

GeorgeS_VZW

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sfinger100
Enthusiast - Level 2

Yes I did disable it but of course if it's an app that protects my security shouldn't it be fixed so I can use it?  

vzw_customer_support
Customer Service Rep

sfinger100, Safe Mode will disable all third party apps. We just want to ensure it's an app causing this to happen, vs. the actual phone/hardware. However, if you're saying it's better since you disabled the security, that's likely the cause. We can certainly lift this up to our Developers to try and get this resolved as quickly as possible. 

 

Please let me know if you decide to run the phone in Safe Mode, and if you notice more significant changes. 

 

VanessaS_VZW

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sfinger100
Enthusiast - Level 2

Have same problem also. Digital secure is usually number 1 on the list by percentage of battery usage. I can't figure out how to open the app and turn it off either

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