Who else has waited over 1 1/2 hrs to try and sign up and get redemption code to create a Disney+ acct/app?
Is staring at the Disney+ pinwheel of doom?
Execs at House of Mouse majorly failed making the majority of people with Verizon to sign up on the same day!
I can't get past the Redeem Your Code page: "The code is invalid"
I can't get past the Redeem Your Code page: "The code is invalid or used" Many people having the problem. We can't get past the Redeem Your Code page: " Tried calling verizon and gave up after 1 hour on hold. The chat feature is useless. Has no answers on Disney+ questions
I apologize for the issues you are having banksd. We are all excited about our partnership with Disney+ and we want all of our customers to take full advantage of it. Did you have a Disney+ account previous to attempting to sign up through Verizon?
RosanneM_VZW
Iโm having a similar problem. Disney+ recognizes me as verizon subscription but wants me to enter credit card info. Iโve never received a code from Verizon. Iโm not sure if the issue is with Verizon on Disney+. Any guidance?
Sorry to hear about the issues with getting signed up for the Disney+ promo, Amo5609. We definitely want to make sure that you can take advantage of this awesome benefit. Let's take a closer look at this so we can figure this out. Please check the Private Note we have sent you.
RyanM_VZW
Please pm me a solution. I followed the steps and I get a code with a notice "code cannot be redeemed. You may have already redeemed it."
Same here. I opted for the chat solution as the phone call was going to be 20+ minutes of chat. No solution was reached via chat and I'm still waiting.
Hey there! I know how exciting this venture is. As long as you have a plan listed below, you can get started on your phone. Simply go to your My Verizon app, click on account, then add-ons, then Disney+. https://www.verizonwireless.com/support/knowledge-base-206367/ It's an easy and fast set up. Does that help?
Verizon Unlimited Plan
Go Unlimited 1.0
Beyond Unlimited 1.0
Go Unlimited Loyalty Plan
55+ Unlimited
Go Unlimited 2.0
Beyond Unlimited
Above Unlimited
Start Unlimited
Play More Unlimited
Do More Unlimited
Get More Unlimited
VanetrisC_VZW
I clicked on link in email from Verizon but I never got a code to redeem.
@kwanders2 wrote:I can't get past the Redeem Your Code page: "The code is invalid"
Same issue here.. never got to a place to create a Disney+ account but following Verison link to set up the account I get ' code is invalid'.
rlc256,
We want to do all we can to make sure that every customer is able to get started enjoying this promotion. When you enrolled via the My Verizon app, did you follow the steps detailed in step 2 under "Eligibility and sign up" at the following link?: http://spr.ly/660813one
If so, at what step were you prompted to receive (and provide) a code?
ColinH_VZW
When ypu click the link to go to disney to sign up we get a page that says the offer code is invalid. Expire or already used
We would be happy to help! What unlimited plan are you currently on? Have you tried deleting the app and going to our website under the Disney+ page to download? Let me know if this helps! MichelleH_VZW
I was able to sign up earlier today without a problem and have already watched the first episode of The Mandalorian. Took no longer than about a minute to complete the signup.
Is Verizon planning to address this fiasco? Our "free" service should only start once we have successfully enrolled in Disney+ -- which, at this rate, could be in 2020.
Were you able to get a redemption code from verizon?
Thursday, still unable to set up a Disney account, just stare Disney logo and the spinning circle. The Obamacare rollout was better executed.
Friday, STILL seeing the spinning circle. Verizon blamed Disney. I am not calling Disney to complain, because (a) they will be painfully cheerful and (b) they will blame Verizon.
Are we sure this isn't some kind of psychological experiment they are doing on us? Probably not, unless the desired effect is to make us loathe both Disney and Verizon with the white-hot passion of a thousand burning suns. Getting close...
pinkerton123, we certainly want you to be able to enjoy Disney+! Please provide the steps taken to sign up for the subscription. You stated you are unable to set up the Disney account did you go through the My Verizon app or went directly to Disney?
brawlman, let's get you set up. Did you start the process via My Verizon or Disney+? Are you connected to Wi-Fi or network data?
kwanders2 & banksd when you try to redeem the code, was it sent to you via email or when you tried to verify the Disney+ account?
scd325a, to confirm, were you able to get set up successfully?
TionnaB_VZW
I am sorry for the hassle this has caused as we want to help you start enjoying the magic! What exactly happened when you attempted to sign up via My Verizon? Have you created a Disney+ login through the My Verizon enrollment or in the Disney+ app?
YaleK_VZW
Start a new topic or ask questions in the open forum.
