Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Does Verizon care?
artj
Member

After reading the the forum and some other forums, does Verizon really care once you are under contract? There seems to be alot of customers who are upset with Verizon, yet no responses have been issued. They are obviously reading as if you break a rule they quickly delete or edit the post.

One of the areas they could quickly respond and correct impressions would be on the idea that the Nexus phones are supposed to updated by Google, or at least the update should be quickly released by the service provider (Verizon). The opinion among most customers is they expected the updates much quicker with a Nexus. Since Sprint already has the update out, this stands out even more.

For me, I am stuck with Verizon due to being "grandfathered" with a unlimited plan. So I will have to wait but does not mean I have to be happy.

okay, enough of my ranting back the reularly schedule program.

Does Verizon care?

0 Likes
Re: Does Verizon care?
MikeInATL
Novice

They've made it crystal clear to me that they do not.  They've made a WHOLE lot of their customers very angry over this issue.  Like I've said in other posts, after their silence with the Nexus fiasco and how they're not properly dealing with the issues with this device, we'll see where they rank in the next customer satisfaction rankings.  I'm considering moving my account to a plain flip phone on their cheapest plan with no texting and no data and going back to T-Mobile.  Verizon really sux over this.

Re: Does Verizon care?
pool_shark
Sr. Member

Well to be fair, you'll have to wait and see how quickly Sprint delivers a future update.

Yes they received an update to their new Nexus very quickly, but my Verizon Nexus received the 4.0.2 update before I left the store the day it launched.

0 Likes
Re: Does Verizon care?
MikeInATL
Novice

Well to be really fair, pool_shark, Sprint updated their device to 4.0.4 because they quickly acknowledged the critical issues with this phone and updated it to 4.0.4.  It's not just 1 or 2 small things. I (like thousands of others) have several MAJOR problems with this phone, every single day.  VZW should quickly test and release an update ASAP so that we can all enjoy they phone.  And they certainly shouldn't just remain silent on the problems with this phone.  I hope Google has learned it's lesson that VZW doesn't deserve a Nexus device.  VZW won't even acknowledge to me that there are known problems.

If there are major problems with a phone, such as the ones the GN on 4.0.2 has (such as random reboots, losing signal, radios falling asleep, etc), then I certainly expect them to be fixed faster than if the phone has some inconveniences, such as batter drainage.

I hope Google has learned it's lesson that VZW does NOT deserve a Nexus device.

Re: Does Verizon care?
curtterp
Sr. Member

Verizon doesn't give out any information whatsoever. They feel that giving out any information is against their corporate policy, so none is given.

It would be nice for them to give us realistic expectations of when an update might go out.

There is also the anti competition problem with Google Wallet. They claim that it is a security issue, but the only security issue that they have is the security of the competing phone wallet that they want to implement. But they do not want to see Google Wallet succeed on their network because they want to roll out a competing product next year. So they have a vested interest in not allowing Google Wallet.

Then you can also look at the delay of the phone launch itself. Verizon delayed the phone at least two months before releasing it. Even Samsung said that the launch was in Verizon's court way before the official launch.

So Verizon doesn't have a good history with the Galaxy Nexus. It would not surprise me that this will be the only Nexus device that Verizon will ever get again.

Verizon does care...................................................... about the money that they get from you.... that is about it

Re: Does Verizon care?
MikeInATL
Novice

I think you may have hit the nail on the head, curtterp.  I filed a complaint with the FCC last week.  Hopefully others will follow.

Re: Does Verizon care?
PurpleMilkweed

I spoke with a VW customer service rep, 3 days ago - and she told me that she is unaware of ANY plans AT ALL to send out a 4.0.4 update. I repeat, there are no plans whatsoever on Verizon's behalf to update the 4.0.2 Nexus'. I then emailed Samsung customer service and they replied that THEY do not have a software update in the works either, but if I go through their troubleshooting process with their rep, and if the issues with my Nexus aren't resolved, they will then POSSIBLY arrange for me to send my phone to them for a "repair." Ugggh . . . I am experiencing the data signal issues, mic cut-outs during calls, random reboots, random force closes - - pretty much all of the same issues that everyone else is experiencing, yet VW and Samsung act like they've never heard of these issues.

I know there are smaller issues like the hesitating landscape mode change, and others and I can deal with the small stuff. But when it comes down to it, I paid for a phone and am paying for a monthly data plan that I can hardly use. I had the original Nov. 2009 Droid and was getting a great 3G signal at home and at my desk at work. Right now with the Nexus I consistently get NO signal at all. Furthermore, I'm hoping that I'm never in a situation where I need to call 911 for an emergency only to find that my mic cut out.

Dear Verizon Wireless moderator: Where are you now? You seem to be on top of things when it comes to censoring blogs, yet offer no help with regard to these extremely important issues that we're all experiencing,

Re: Does Verizon care?
pool_shark
Sr. Member

Why they did it is irrelevant to my point, it's just ONE update.

So again, we will have to see how quickly Sprint handles future updates before you can say they are better at it.

0 Likes
Re: Does Verizon care?
_________
Member

All you can say is I feel like Verizon is blocking the GNEXUS google experience this phone was supposed to have. The reason I bought it.  They may update the Razor before the Nexus.

0 Likes
Re: Does Verizon care?
beaugrand___
Member

Do they care? It remains to be seen.

Verizon Wireless wants to reduce the amount of credits issued to customers for things like usage charges (minutes/text/data overages). 

 

In fact, they could do this quite simply and easily by introducing an OPTIONAL "overage protection" feature on ALL plans: On voice plans, overage protection could be triggered when overage amount exceeds $10.00, backdating an additional 225 minutes to single line plans and 350 minutes to shared plans for a $10.00 fee (charged only when the feature is triggered), and adding more minutes bundles each time overage exceeds the $10.00 threshold.

For texting plans, the overage protection feature could be triggered when texting overage exceeds $5, backdating an additional 250 text messages and charging a $5.00 fee for each additional text bundle.

For domestic data overages exceeding $15, the overage protection feature could backdate 150 megabytes for a $15 fee, adding additional 150 megabyte bundles as the $15 threshold is crossed.

Global data overages could trigger a backdated 250 megabyte bundle for $25, adding additional 250 megabyte bundles as needed.

Credits could also be reduced by making 5 "Friends and Family" numbers available to ALL voice plans (including legacy and loyalty plans), at a level of 5 "F&F" numbers per line on shared plans and 5 "F&F" numbers on single line plans.

Optional Automatic Overage Protection would also make any Nationwide plans besides the 450 single line and 700 shared plans unnecessary, eliminating the 900 single line and 1400 and 2000 minute shared plans. This would also reinforce the value of the Unlimited plans.

The Optional Automatic Overage Protection Feature could be the feature that keeps customers from leaving Verizon for other carriers.

Another way to maintain customer goodwill, and reduce the amount of calls necessary for usage adjustments, would be to fix the '"self-serve" options at the VZW.com website (which is the glitchiest, least user-friendly website I have ever had to use; a disgrace for a company with Verizon's resources). Make "backdating" the default option for plans and feature changes when going to a more expensive choice, and "future dating" for less expensive choices, and make "on-demand" changes the deliberate, optional choice, instead of having "on-demand" being the default self-serve choice.

Do they care? Do they want to retain customers, yet reduce the amount of credits issued for usage overages? We'll see.