Hi everyone,
My wife and I both have Samsung S22 Ultra phones which we've had for some time and we've never had any issues with them. Starting last night, my wife's phone stopped call/text on the mobile network (WiFi is fine). It shows either no bars or possibly one bar. She has driven to other parts of town and has sometimes been able to make a few calls, but if they go through they frequently drop. My phone works better, but it seems to have lower signal strength than usual and has dropped calls too.
I've compared her mobile network settings with mine and all seem the same. I've done a reset of network settings, rebooted, reset the SIM card, cleaned the phone app cache, etc.
Suspiciously, last night (July 9) her phone was upgraded to the new firmware: S908USQS3CWF2
She went to the Verizon store just now and it seemed to work ok there. They gave her a new SIM card. But when she drove away from the store it started having issues again. They told her the next step was to buy a new phone (even though we still owe $800 on it).
Any ideas on what to try? Is anyone else seeing this?
I recently moved back to Verizon after abandoning ship to AT&T last year with my S22 Ultra because of dropped video calls while on mobile data. (I left our other two lines on Verizon.) I am still having dropped video calls/data in certain spots. Hoping Android 14 or something will resolve this, otherwise I'll bring all three lines back to AT&T. It's clearly Verizon because the phone was fine on AT&T. I'm on S908USQS3CWI2.
I'm sorry to hear your having problems with your device ncstewart66. We will send a private note. -Joe
Is there a fix for this??? My phone started working for three days and then out of nowhere it just starts doing the same thing again. This is an absolute outrage. I pay my bill every month faithfully and I can't even use the service that I'm paying for. Verizon are you aware of what's happening? Are there any plans to help those of us paying for your services? My phone has been in and out for 4 months, if I didn't pay my bill for 4 months you would have cut my service and sent collections after me. Can I please just get the service that I'm already paying for??? I don't believe that to be an unfeasible request.
Good luck, mine has been doing this since August. Tired of messing with it and can't afford to replace the phone (nor should I since it's barely over a year old). Verizon has yet to credit our account for lack of service as promised as well. A statement from verizon instead of private messages would be cool, since there are so many people having the same problem.
They promised me a discount as well and never did it, I have begged them to follow through with their promises, they don't. But demand I continue to pay for a phone and service that doesn't work.
Same started happening on my s22 last week. I was on US Mobil using WARP which is VZs network. After over 5 hr of chat support over 2 nights, USMobile switched me to GSM which is tmobile's network. That worked for almost a day. After more time in chat and no resolution, I switched back to Verizon mobile service. That worked for a day (got a new sim card), and now I'm back to having once my phone goes gets into its no-network state, I need to reset the network settings. That gets I working minimally. Really is only reliably works on wifi. While others have said it's verizons network, I'm leaning more to it being the phone (which I bought from verizon) since both t-mobile and vz networks had the same problem. It is very frustrating to have a 1 yr old very expensive phone that doesn't work. Never had any problems with it until last week
We definitely want to make sure that your device and service are up and running. We are here to help. A Private Note has been sent to assist you. ~Geo
In all fairness if they had a fix they would just post it. This is what Verizon will ask you to do:
We want to make sure your service is working. We're going to send you a Private Note so we can help.
~Jesse
Courtney783 We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/~Peter
This same issue happened to me recently. Is there a fix out there for this?
Lakerbears, we're sorry to hear that you're having problems with this issue. We don't want you to have any problems with your service and we'd love to take a look.
~Jesse
Hello Midknightcloud. We will send you a private note to troubleshoot this. -Joe
Have same problem, started after update also. Went to Canada and phone worked fine there. This makes me think it's Verizon. Guess I'm moving!
We never want you to leave us CVanderpol2021. Let's review this together. We will send you a private note. -Joe
Same started happening on my s22 last week. I was on US Mobil using WARP which is VZs network. After over 5 hr of chat support over 2 nights, USMobile switched me to GSM which is tmobile's network. That worked for almost a day. After more time in chat and no resolution, I switched back to Verizon mobile service. That worked for a day (got a new sim card), and now I'm back to having once my phone goes gets into its no-network state, I need to reset the network settings. That gets I working minimally. Really is only reliably works on wifi. While others have said it's verizons network, I'm leaning more to it being the phone (which I bought from verizon) since both t-mobile and vz networks had the same problem. It is very frustrating to have a 1 yr old very expensive phone that doesn't work. Never had any problems with it until last week
We definitely want to make sure that your service works properly. Please tell us, do you see any signs of physical damage on your device? Other than the update, have you made any changes to your device and/or account recently? ~Geo
Hi Geo
As my work depends on my phone and I didn't have any other choice just to switch to a galaxy s23..
My s22 is in perfect condition I bought it 15 months ago and it's like brand new just the service is making issues.
It's started before I did the update. The customer tech told me to do the update but it didn't help also factory data reset didn't help. Now I'm having the same plan on my s23 and it's working amazing.. (so far)
Hello Antonio_F. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.
~Ivone
My wife has the same problem with her s22 ultra. I have done all of the steps to correct the problem to no avail. As this is a known problem, Verizon should fix/replace all affected phones. This presents a safety issue as people can't call for help when needed. Come on Verizon, do the right thing .
Stfloran812, we're sorry to hear that your wife is experiencing issues with her S22 Ultra. Staying connected is super important, and we'd be happy to take a closer look into this. To better assist, we'll be sending a Private Note.
~Izzy
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