Dropped signal = Ghost voicemail

[DAVEDELA]

When I lose cellular signal I get a voicemail notification but no message. The only way to clear the bogus notification is to call my phone and leave a REAL message then delete it. Every time my signal drops I have to deal it. Any ideas how to resolve? GS7 edge with all updates.

[vzw_customer_support]

Thank you for reaching out to us. We are here to help. Have you tried restarting your device? How long has this been occurring? Have you tried dialing out to your Voicemail using *86?

JavierMD_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[DAVEDELA]

Hello?

[jgalo24]

Is there a resolution to this?  I continue to battle with the exact same issue

[vzw_customer_support]

Good morning, jgalo24, and thank you for reaching out to us. We'd be more than happy to assist you further. How long has this been happening for? Also, what is the model of your device? AnthonyM_VZW

[audixs4x01]

I've been dealing with this for years also. Even after purchasing a new phone. This isn't a new issue and Verizon knows about it. They just haven't fixed it. If you Google it, this isn't the only thread talking about this issue. 

[vzw_customer_support]

We're disappointed to learn this has been happening for so long, audixs4x01. We'd like to take a closer look into what's going on. What is the make and model of your phone? Please tell us more about what's happening with your voicemail. 

DanielleR_VZW

[Duff72]

I am having the exact same issue - it appears there is no resolution?  Very frustrating.

[vzw_customer_support]

Hi Duff72, I apologize for the frustration you are having with your dropped signal issue and with getting ghost voice voicemail. Let me find out what's going on and work towards a resolution. When did this issue start happening? What's the city and the cross streets where this dropped call is happening to you? Do you check the voicemail to confirm no voice mail message was left for you? Share some more details so we can look further into these problems. 

EdwinW_VZW

[Klue]

When someone calls you and your phone is turned off or the battery is dead the phone call goes straight to VM. I think that is what's happening. Your cell signal is lost while talking to someone and the someone's phone thinks your phone has a dead battery and a VM appears on your phone with no message.

Question: Are you able to retreive the number from the ghost mail?

[Bklay]

Has anyone found a fix for this. I have had this issue for the last six months and it's extremely frustrating. Same issue when signal is lost I get to Phantom 2 voicemails. The only way for me to get rid of it is to leave myself a real voicemail hang up call back and delete it

[DAVEDELA]

Yes, I have restarted device, cleared cache both from boot menu and in the application. It has been going on for at least 4mo. I call VM using the notification but will try *86, not sure there is a difference? Thanks for the quick reply. I really hope you can help me with this.

[DAVEDELA]

Regardless of how I access voicemail, the root issue is a persistent phantom VM notification whenever cellular network connection is lost and restored. Please focus on the root issue. I did call customer support for this issue but they were focused on why I was losing signal, not really helpful. Thanks again and I'm hopeful this forum's technical horsepower can get me fixed up!

[vzw_customer_support]

DAVEDELA, thanks for the confirmation. You say the root cause is the Phantom VM notification. But, you said this only happens when you drop a signal. How often do you drop a signal? Prior to 4 months ago, were you still dropping a signal but not having these issues? Did this start after a software update? 

JoeyM_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[DAVEDELA]

Hi, thanks for replying. The root ISSUE is the phantom voicemail. The CAUSE  of the behavior  is unknown. This did likely start after an update because prior to this behavior I would drop signal but not have the voice mail notification. I drop signal about once or twice a week. There are some typical dead spots here in Sonoma County which I reported to Verizon when this issue started. The dead spots are acceptable, the phantom voicemail is the hassle.

Thanks again. I look forward to hearing back from you soon.

[DAVEDELA]

To be clear, the loss of signal should not create a voicemail notification. Yes, the dropped signal does CAUSE the vm notification 100% of the time, but there is something else that is the root cause of the errant behavior, Which is what we are after.

thanks again. Help me Joeywankenobi, you are our only hope. Well except for perhaps Javierwankenobi.

[vzw_customer_support]

davedela,

We certainly want to make sure you aren't losing signal. What is the zipcode this happens most often? Does this happen to others with Verizon?

JosephT_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[paulpaulos]

I am having the same thing happen on my phone every few days.  This has become very frustrating and annoying to the point I have considered alternative phones or phone providers. I really would like a solution to this.  I have seen no pattern to it happening.  It just happened within the last 15 minutes.  

[vzw_customer_support]

paulpaulos

Thank you for reaching out to us. We are here to help. What troubleshooting steps have you taken to resolve this? How long has this been occurring? Have you tried dialing out to your Voicemail using *86?

Edward_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[DAVEDELA]

So sad. Looks like we are talking to robots. No help here. I may also leave Verizon unless this gets resolved.

[vzw_customer_support]

No need to consider moving from our wireless family, DAVEDELA. You are a valued customer and our number one goal is to resolve this issue for you; and be assured that only humans reply to your posts. I would like to provide a few troubleshooting steps that may resolve this issue for you, please try them in the order presented below.

Reset network settings and test for a few days: https://www.verizonwireless.com/support/knowledge-base-203894/

Change network to Global or LTE/CDMA and test for a few days: https://www.verizonwireless.com/support/knowledge-base-203743/

Factory reset (make sure to back up all your contents as this step deletes everything from your phone) and test: https://www.verizonwireless.com/support/knowledge-base-203264/

AntonioC_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!