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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
ED04 not a fix for missed calls??
TimSnyder
Member

 

Anybody else still having issues with phone not ringing, no missed call showing, but voicemail coming through? I did the ED04 update, did a hard reset, and did a *228 programming. However this morning had the issue again. VZW is sending (another) CPO replacement...

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Re: ED04 not a fix for missed calls??
QueenE
Member

Yes, I am having the same problem.  Also the camera won't work since the upgrade.  Rrrgh.

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Re: ED04 not a fix for missed calls??
ksmith95
Member

I had the same problems and the CSR I talked to guarenteed that EDO4 upgrade would fix it!  Nope.  I've had several people tell me they've been calling me over and over and my phone doesn't even ring!  Very frustrating!!!!!!

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Re: ED04 not a fix for missed calls??
yellowboy74
Member

Guys please stop requesting for a replacement phone, you are just wasting your time.This is an issue with froyo on the fascinate phone. The only thing we could do is wait for a another update or convince verizon to give us a different phone.

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Re: ED04 not a fix for missed calls??
wardcst24
Novice

yellowboy74 wrote:

Guys please stop requesting for a replacement phone, you are just wasting your time.This is an issue with froyo on the fascinate phone. The only thing we could do is wait for a another update or convince verizon to give us a different phone.


Verizion Can you Hear us yet

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Re: ED04 not a fix for missed calls??
wardcst24
Novice
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Re: ED04 not a fix for missed calls??
Not applicable

I am updating as many forums I can with the following information: 

 

We have updated our policy on handling missed calls very recently for the Fascinate.

 

We normally don't request people to call in,but if you are reading this, that may be your best option.  Call 800-922-0204 option 3 for tech support.  Choose the option foradvanced devices and PDAs. This will get you to tech support.

 

We do have different options available for customers experiencing this issue while we work on the permanent fix to this problem. 

 

You also have the option to PM me with your cell number, and I'd be happy to review this in detail via phone call or PM. 

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Re: ED04 not a fix for missed calls??
Not applicable

Just in case you reach someone who is not aware of this policy, I'm updating as many Fascinate forums as I can:

 

I need to clarify a little further on this. I will be bolding words, but please do not take it as internet yelling.  I need to make some stuff stand out though. 

 

On 7-8-11, Verizon Wireless implemented a POLICY on the Fascinate.  Whenever a new policy comes along, all 80,000+ employees are not going to be aware of it immediately.  Not that it's excusable, but it happens from time to time.

 

If you go to a Verizon Wireless CORPORATE store, and they are unfamiliar with the process, I will post info to guide them on the new policy.  I cannot post the policy because I could get canned, but I can post how to get to the policy. 

 

Where is this policy? There are 2 ways to get there:

 

1) Open up InfoManager.  In the search box, type in: "Samsung Fascinate Not Receiving Calls."  This will bring up several search results.  It's the first result that shows up.

 

2) There is an OST article number for this information.  The OST that can also be typed in the Infomanager search box is 70946.  This will bring up several search results as well.  It's the first option.

 

Things to note:  This missed call issue is intermittent. 

 

**There is no fix for it.  It can't be master reset, updated with new software (at this time), battery pulled, *228 update, or network troubleshot.  It does NOT need to be duplicated in-store for a replacement as it is intermittent.  Sometimes it happens. Sometimes it doesn't. When it's a known intermittent issue, we should NOT need to duplicate it in the store. **

 

I hope this helps someone.  This is applicable to Verizon Wireless in both the stores and over-the-phone tech support.  Customer care cannot process these requests over the phone. You MUST speak with tech support.

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Re: ED04 not a fix for missed calls??
DBJohnston0104

Apparently, the article 70946 expired on 7/28/11.  They are saying that the ED05 update is supposed to fix the issue but a tech guy on the phone told me that he is still having customers call in and they know that the issue still exists.  So here's the headache...  You call *611 and they tell you that they will honor it and swap out your phone for either the Droid Incredible 2, the Droid X or the Charge.  But, if you want the Charge, you have to go to a store to get because the distribution centers are out of them.  I had them notate the account of this and everything seems well and good.  Then you go to the store.  They tell you that it's a store level decision and send you packing.  Meanwhile, I'm missing calls on a phone I use for work.

 

This is the typical run around that you can expect from Verizon.

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Re: ED04 not a fix for missed calls??
df78
Member

I have received the same run-around.

First I called tech support to figure out what was wrong with my
phone and they were unable to trouble shoot because I don't have another phone
line to call them from (in the market for job currently, so I can't even call
from a work phone). They suggested that I go to the store to have a tech look
at the phone. The first time I went in to have a tech look at the phone they
told me that the problem was with the update and not the phone and there would
be a new update soon that would fix all of the problems. They told me to just
wait it out a few more days get the new update and if that didn't fix the
problems to come back to the store for a switch out. This is the point that I
started researching the problem and found this forum.

 

The new update came out and I still had problems so I went back
to the store for a second visit. The store told me the three switch out options
were X, Incredible and Charge, then told me that the Charge wasn't in stock.
They keep trying to push the X and Incredible instead and I keep telling them
that if I had wanted a Motorola or an HTC that I would have picked one of them
when I bought my Fascinate. They told me to try another factory reset and see
how it works over the next couple days and if it still has problems to come
back the following week and hopefully they would have Charge's available.

 

After the factory reset and still having the problems, I went
back the next week for a third time with the same issues and the manager spends
10 mins staring at a computer screen and say the Charge still isn't in stock, I
then asked when they would have more and why they were available online and he
then told me "its not like really even an option anymore".

After wasting my time and flat out lying that he was actually
checking on the Charge (he was just staring at the screen because he wanted to
look like he was attempting to find one) he then tried to tell me that it
sounded like it was a problem specific to my phone. When I told him that this
is and has been an ongoing problem since the first update and that his trying
to tell me that it must be in the wiring in my phone was insulting my intelligence,
he was dismissive and told me that he had done all he could and I would have to
call their customer service department.

 

I called Verizon again and tried to get tech support to help me
through an online chat support or any other method, both the tech and he
supervisor suggested that I go to a neighbor’s house to use their phone or have
a friend come over so that I could use their cell phone. At this point I have
wasted time and gas money making 3 separate trips to the store (mind you I am
not employed every penny is being watched and I need to have a reliable phone
for my job search and networking), am now being asked to go door to door asking
other people to let me in to use their phone, make yet another trip to the
store where I want to cuss out the manager or wait until I can trouble a friend
to take time out of their life to hang out with me while I trouble shoot this
stupid phone.

 

Sadly I have been with verizon for over 15 years, pay over $100
per month for their service and am ready to drop them over this incident. They
seem to be of the opinion that this is my problem and I should waste my time
and money trying to fix the screw-up, with the only other option being to
accept a phone option that I had no interest in to begin with. I had a Samsung
and I want a working Samsung in return, but I refuse to continue to be used as
a beta tester or guinea pig while they fix the Fascinates.

 

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