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Edit?Update contact info
TomSHouston
Newbie
‎05-03-2011 08:04 PM

OK, there's likely something REALLY basic I'm missing, but I can't edit or update contact info.  What am I not doing?

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Re: Edit?Update contact info
EdW_VZW
Verizon Employee
‎05-05-2011 09:27 PM

Thank you for your feedback. In reaching out to you, we hope you were able to have the issue addressed as stated in your posted reply. We also wish to provide this additional information in case your still needing assistance. Please try the steps below to edit your contacts. 

 

Updating Contacts/Make changes to update an existing contact:

 

1. From the Home screen, touch Contacts.

2. Touch a contact to view its information, then touch, Menu , Edit  or Touch and hold on a contact, then select Edit from the popup menu.

3. Continue entering contact information.

 

For more information, see “Creating Contacts” on page 42 of the user Manuel that can be accessed online at the following link:

http://support.vzw.com/clc/devices/index.html  

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Re: Edit?Update contact info
nickjr
Contributor - Level 3
‎05-03-2011 08:38 PM
TomSHouston wrote:

OK, there's likely something REALLY basic I'm missing, but I can't edit or update contact info.  What am I not doing?

Open the contact you want to edit, click on menu, that edit
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Re: Edit?Update contact info
TomSHouston
Newbie
‎05-03-2011 08:44 PM

Tried that.  Doesn't do anything.  I "feel" the button, but the screen doesn't change.  Thanks for replying

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Re: Edit?Update contact info
nickjr
Contributor - Level 3
‎05-03-2011 08:49 PM
TomSHouston wrote:

Tried that.  Doesn't do anything.  I "feel" the button, but the screen doesn't change.  Thanks for replying

Remove the battery, press on the vol. up button for 10 seconds, replace the battery after 5 minutes, then try again.
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Re: Edit?Update contact info
nickjr
Contributor - Level 3
‎05-03-2011 09:06 PM
TomSHouston wrote:

Tried that.  Doesn't do anything.  I "feel" the button, but the screen doesn't change.  Thanks for replying

By chance is that contact linked to facebook; if so I've seen that issue before and I can't recall off the top of my head now how to fix it..
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Re: Edit?Update contact info
TomSHouston
Newbie
‎05-03-2011 09:10 PM

Nope.  Thanks for replying.

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Re: Edit?Update contact info
TomSHouston
Newbie
‎05-03-2011 09:11 PM

Well, I'm going to be like next door to the VZW shop tomorrow morning.  I'll let them deal with the issue.  That's what had to be done the day after I got the phone.  Thanks for replying. 

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Re: Edit?Update contact info
EdW_VZW
Verizon Employee
‎05-05-2011 09:27 PM

Thank you for your feedback. In reaching out to you, we hope you were able to have the issue addressed as stated in your posted reply. We also wish to provide this additional information in case your still needing assistance. Please try the steps below to edit your contacts. 

 

Updating Contacts/Make changes to update an existing contact:

 

1. From the Home screen, touch Contacts.

2. Touch a contact to view its information, then touch, Menu , Edit  or Touch and hold on a contact, then select Edit from the popup menu.

3. Continue entering contact information.

 

For more information, see “Creating Contacts” on page 42 of the user Manuel that can be accessed online at the following link:

http://support.vzw.com/clc/devices/index.html  

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Re: Edit?Update contact info
nickjr
Contributor - Level 3
‎05-06-2011 03:25 PM
TomSHouston wrote:

Tried that.  Doesn't do anything.  I "feel" the button, but the screen doesn't change.  Thanks for replying

You might have to delete that contact and then renter the info. If this is happening with all your contacts then you have a serious issue
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