We're a family of 5; 3 of us with iphones received the tornado alerts yesterday while the 2 with S7s did not receive any. We are all set up to receive alerts. Any ideas why this is happening?
I have the S7 edge and have had this problem since I got this phone. I had asked this question before and was told that Verizon has no control on this. These sites might help as far as what is supposed to happen but as far as your phone getting the alert not so much.
I definitely undertstand the need to be alerted of incoming severe weather. I appreciate the answer and links with more information, kathy65793! This information would be correct, BOBASH28. We do not control weather alerts sent out to devices. Here is another link with general information regarding emergency alerts: http://spr.ly/6589D5d3z
Just confirming, have you checked the settings on your Galaxy S7's to make sure emergency alerts are enabled? Here is a link with instructions on how to do so: http://spr.ly/6580D5d3M
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There is something wrong with the S7 and S7 Edge because there are to many of us not getting
these alerts. I understand that Verizon has nothing to do with the sending out of these alert but
there are to many of us not getting them and from what I am reading we are not all in the same
state or area. I am not sure if it is something with the phone or the software on the phone but
something is wrong and I hope Samsung & Verizon could get together and try to figure this out
I think one of the monthly security patches must of wiped this out as my wife's and my phone no longer get these alerts also. Been that way for months. Maybe Oreo will put that function back in working order.
Being able to be alerted to critical situations like weather alerts is crucial, and I don't want you to worry about this going forward. Granted this alert is not sent out specifically from us, there are underlying factors on how these messages get sent. There is a targeted area with the alerts which dictates who gets the messages, and based on the location of the device and the tower they are connected to; they would then receive the alert(s).
Where were the S7's in comparison to the iPhones on the account when the alerts were received? Have your S7 devices ever received any Emergency Alerts in the past?
Check out this great link (questions number 10, 11 and 18) that give more detail surrounding why the other devices may not have received the alerts. http://spr.ly/6586D5ftM
Does this help clear up the details?
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Klue, we want you to get these alerts. RyanCo_VZW did a great job of addressing these concerns. I do want to confirm a couple of details with you. Did you check to make sure that you have your alerts turned on? Many times, software updates or security patches reset your settings to the original default. Are your location services on?
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This looks like some sort of a device issue as my fully updated S7E doesn't receive any alerts. All notifications are enabled.
On the other hand, the state that I live in has an Android and iOS app that does, essentially, the same thing as the stock alert app. Sadly, the app creator won't be issuing a Windows version of the app. ☹
same here, not getting alerts. all are enabled. i do remember getting them in the past so i'm guessing one of the recent updates broke it.