Ever since latest update.....
kateecat
Enthusiast - Level 2

The following keeps happening and is getting old fast on my Galaxy S3

WiFi - "Your internet connection is unstable" pops up every 2 minutes while I am connected to and using my WiFi at home.

- No,there is nothing wrong w/ my WiFi connection nor equipment

Twitter - will not load or takes a while to load and then "unfortunately, twitter has stopped working" pops up

-Have tried to sign out and sign back in, restart my phone - none of which correct this intermittent issue

Youtube - in the middle of trying to upload a video onto youtube I get "unfortunately google + has stopped working" pops up

Lock Screen - freezes and there is a lag of when I can enter my passcode, it registers that it has been entered, and then unlocks my phone

I am sure there is more, I am getting a lot of "unfortunately XYZ has stopped working" messages. Any real way to fix these bugs with this new update? Sounds like someone didn't do their testing properly since I have been reading that others are having the same issues.

Thanks,

katie

Labels (2)
31 Replies
alijawahir
Newbie

Fed up of this wifi issue. Verizon, please fix the wifi problem.

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alijawahir
Newbie

Please provide update patch for wifi or downgrade option to 4.1.2

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alijawahir
Newbie

Verizon is being complacent. Customers will switch over to other better options if they will not realize the problems being faced by the customers.

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alijawahir
Newbie

Verizon please fix the issue

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Helen234
Enthusiast - Level 1

This update is mandatory and No one is fixing the problem so far. It looks like a scam.

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pdubya
Enthusiast - Level 2

I received the update in mid-January, and have had the same problems as everyone else - random app crashes, battery drain, laggy response in general, etc. I did write an email to the FCC at that time. A couple of days ago, I received a call from Verizon asking whether I was still having problems. While some of the earlier weirdnesses have straigtened out (or I've found helps like an app that will remove that annoying huge text box on my lock screen), other issues have remained.

The CSR said he had the same phone and commiserated about his nav app, etc. I got sort of a chuckle about that. He offered to send me a replacement S3, whereupon I asked if it had the update on it. He affirmed it did, so I said nah, I didn't need to exchange a phone for one with the same problems AND have to do all the changing over of info, contacts, etc. He then offered to send an S4 for me to try for a few days, and then to send one of the phones back. It's a refurb, but I agreed and it arrived at the hotel (I had asked for that since I'd be out of town when the phone would arrive.)

Unfortunately, I forgot to pack a USB cable, so I'm finding a local Verizon store and letting them switch the phone so I can play with the S4 a couple of days. I have yet to read the S4 forums regarding the update; I'd assume they may be having the same issues, but I'm not sure.

But, hey, an upgrade which won't affect my contract (although I need to see if it affects my insurance) at no cost - sounds good to me. At the least, I'm out a few hours of my time, and if I keep my same S3 after all, I'm no worse off than when I started.

bearone21
Legend

i've never seen them give an option to an upgraded phone as a replacement & i've known known several folks who asked & they got the same model or nothing.

aka-neo
Contributor - Level 1

I'm shocked you got a newer model phone! Even though it's a refurb. I spoke with 2 supervisors and my only option was another S3. I did that....which solved nothing as I expected.

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aka-neo
Contributor - Level 1

The 4.3 update has many flaws. There are other threads that I've posted along with other users having various issues. My major issues are battery drain and Bluetooth failing to work. There are no fixes. I've called Samsung and Verizon and neither has offered to rectify the issue. I'd be happy if I could roll back to 4.1.2 but you cannot. A replacement GS3 won't do anything as the issues is in the 4.3 ROM.

jbmcdroid
Contributor - Level 1

"Downgrading from 4.4 back to 4.3 - Google Product Forums

productforums.google.com/.../9B1a9G"

Rob (and others wanting OS rollback to 4.1.2), have you read any 4.4 KitKat discussions as the above? Seems like many users who had 4.3 and got an OTA 4.4 update are just as upset with Google & Company as we are with our OTA 4.3 update. Guess the iconic sentiment "the grass isn't always greener on the other side" still holds true.

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jbmcdroid
Contributor - Level 1

Here's a Google link for possible answers to your question about rolling back the (flawed) Android 4.3 update to a previous OS version:

"http://www.google.com/search?site=&source=hp&ei=BMHwUtLwM8PsyQHW0YBg&q=how+to+roll+back+samsung+galaxy+s3+update&oq=How+to+roll+back+Samsung+Galaxy+&gs_l=mobile-gws-hp.1.0.0l2j0i22i30j0i22i10i30l2.15672.53688.0.59328.29.29.0.1.1.0.507.7404.0j9j13j4j2j1.29.0.ernk_timecombined...0...1.1.32.mobile-gws-hp..1.28.7223.GdehT_Nr8Zk"

rcspencer1
Enthusiast - Level 2

I agree and this is ridiculous that the issue isn't being formally acknowledged and informing us when it's going to be resolved.  I'm going to write a certified letter to the CEOs of Samsung, Google and Verizon - we'll see if that gets any action.,

jbmcdroid
Contributor - Level 1

Personally, I don't think that Google and Samsung are (or should be) invested in Android users with any particular carrier; so, that leaves just Verizon Wireless. As we no longer have the ability to contact 'Big Red' directly from our user account Web site's email form page, one contact option that's still available to us are the Verizon Wireless Executive Profile sites that are easily found by 'googling' the phrase "Verizon Wireless executive's email contact information." I did this once in 2013 sending a query to the Missouri/Illinois VZW Regional Executive Officer and I did receive a reply email from the executive's communication manager on a similar issue with the update OTA schedules and user-identified problems for the Galaxy Nexus (aka "the pure Android experience"). I think it's really important for as many users as interested to communicate their likes, dislikes, and frustrations with their particular carrier. It's still the old school sweaky-wheel mentality out there. So, let's sweak and make a lot of noise in forums, blogs, and direct emails so that the right people hear us and begin to take corrective measures to support their most important asset: US, their loyal customers.

aka-neo
Contributor - Level 1

At this point anything is better than nothing. Even a simple "Yes, we are aware that 4.3 caused issues for many users. Expect another update by mid-February to rectify these problems. We apologize for the inconvenience."  <----- This would be the first step.

jbmcdroid
Contributor - Level 1

I agree that your 3 Amigos (Google, Samsung, Verizon) have throw us another brick rather than a bone to gnaw on. I seem to recall that some people found and posted a way to downgrade 4.3 back to 4.1.2, but I can't remember who posted it (maybe XDA member).

An update to my earlier posts on 4.3 camera flash issues: I retested all previously stated camera apps after redownloading 4.3 two days ago and no problems (so far) have occurred. However, 4G/LTE and Wi-Fi connections and battery issues (slow recharging & fast discharging) continue to be problematic.  

vzw_customer_support
Customer Service Rep

Katie, we want to stop this from contiuously happening to you. Have you downloaded 3rd party applications to your device? If so, some application software can affect the performance of your device. Try uninstalling any unwanted applications, text messaging conversations, e-mails, and call logs from your device. Once you have cleaned the devices memory of unwanted information, you will need to power it off/on to soft reset. Keep us posted.

LasinaH_VZWSupport

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jbmcdroid
Contributor - Level 1

LasinaH_VZWSupport,

I forgot to include bad battery drainage in my first reply to your comments. Mobie (I highly recommend this Android mobile app from Google Play Store) displayed this morning another alert of unusual heavy battery usage by "preloaded applications"--the ones with the little green droid robot icons listed in the system app management program. My initial actions were turning off the following three that I don't use nor want: Market Feedback, MusicFX, and Picasa Uploader. I can always turn them back on should any related issues pop up. Please reply if you disagree with the logic of my actions regarding the above mentioned apps. Best regards.

vzw_customer_support
Customer Service Rep

jbmcdroid,

Thank you so much for the information. I agree with your process of closing out the applications that are draining your battery. Let us know if you are having any other issues.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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jbmcdroid
Contributor - Level 1

Do you or anyone at Verizon have any idea on what is going on with these 4.3 S3 update problems on our i535 smartphones? I am happy to report that the distressing FLASH ON/AUTO problems that I detailed here seemed (so far) to have worked out. However, like many others, I'm still having interruptions in both my 4G/LTE and Wi-Fi connections. Please reply in this discussion ASAP.

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vzw_customer_support
Customer Service Rep

Hi jbmcdroid!  I would love to work with you in getting the issue with your 4G/LTE and WiFi connection resolved on your Samsung Galaxy S III.

Please note that there is a new feature "Auto Network Switch" available on your device with the 4.3 upgrade.  "Auto network switch" evaluates data connection when WiFi link quality deterioration is detected and it disables the WiFi connection (AP) and connects to the cellular network automatically.  When data connection tests fails, it disables the AP and connects to the cellular network automatically.  Here is a link to enable and disable the Auto Network Switch setting: http://vz.to/1jkutUQ.  Please let me know how changing this setting works out for you.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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