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The phone does perform as advertised, it had 2.1 on it when you bought it with no promise of an upgrade. Nowhere in your contract agreement does it state that Verizon guarantees software upgrades. Verizon is under no obligation to provide you a software upgrade.
By the way, I'm sure they hear your statement to quit service without paying the ETF as well as you'll hear the collection agent that keeps calling you to collect said fee. When the upgrade is ready, you'll have it. Until then feel free to get it on your own if you can't wait.
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Not sure I agree with you crimedoggies. Promises WERE made about the upgrade. And I'm not sure I appreciate all these Verizon employees on here talking to customers in such a curt manner as if the frustrations felt by customers are without merit.
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RoxPhonyx wrote:Not sure I agree with you crimedoggies. Promises WERE made about the upgrade. By whom? And I'm not sure I appreciate all these Verizon employees on here talking to customers in such a curt manner as if the frustrations felt by customers are without merit. I'm not an employee, I am a customer same as you. And I'm not sure that all of us customers (me included) that come on this PEER TO PEER forum to assist people with real issues should be subjected to a million threads complaining about the same issue. I suppose we will just have to agree to disagree.
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I agree, Dad-Bill but understand VZW cares more about pushing out new phones each month than maintaining there current line. They are doing similar to what Apple dose with the iphone, release the same phone every six months.BAIT AND SWITCH
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crimedoggies i understand your perspectives, but for those like me, who were told by both verizon and samsung that 2.2 was coming out in just a couple weeks (in september) i purchased the phone when i should have gone with htc or just another carrier alltogether. they lied to my face and took my money and are demanding money from me on a monthly basis. now why should i have to pay an upwards of $300 when they lied to me and are not keeping their end of the agreement? i shouldn't have to pay more money to get out of a contract that they messed up on. its morally and ethically wrong and i think a class action lawsuit is just what verizon needs to get up on something as ridiculously simple as a 2.2 update. is that so wrong??
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RoxPhonyx wrote:
Not sure I agree with you crimedoggies. Promises WERE made about the upgrade. By whom? And I'm not sure I appreciate all these Verizon employees on here talking to customers in such a curt manner as if the frustrations felt by customers are without merit. I'm not an employee, I am a customer same as you. And I'm not sure that all of us customers (me included) that come on this PEER TO PEER forum to assist people with real issues should be subjected to a million threads complaining about the same issue. I suppose we will just have to agree to disagree.
Wow, that was a bit self inflating there crimedoggies. Sorry you had to be "subjected" to such torturous feedback. If you don't like it, then don't read it you big sissy. And when you use abbreviated terms like "ETF", yeah, it kind of hints towards the possibility that you are an employee, especially when you're so adament about siding with Verizon. Aside from you though, there are posts on here by employees.
And if customers keep posting about the same issue over a long period of time, does that say more about the character of the customers or of the company? Especially if it hasn't been fixed. But I apologize if you have been inconvenienced in any way. Some of us just prefer not to be lied to when we buy something, that's all.
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lol. Using ETF instead of typing out Early Termination Fee makes someone an employee?
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yes, for those who do not know what it means, you look like an employee
PJNC284 wrote:lol. Using ETF instead of typing out Early Termination Fee makes someone an employee?
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beefsmith wrote:yes, for those who do not know what it means, you look like an employee
PJNC284 wrote:lol. Using ETF instead of typing out Early Termination Fee makes someone an employee?
How many people that have cell service don't know that ETF means early termintation fee??? People come on here all the time whining about contract terms, smartphone plans, ETF fees and much more. Now I'm supposed to believe that because I used the abbreviation for ETF I'm an employee because no regular customer would know the term? Give me a break!!!