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FEELING SOMEWHAT LIKE A HOSTAGE?
Dad-Bill
Novice
Do you feel like you are being held hostage by samsung and verizon? From the forums that I have read about the many times froyo was promised from samsung and verizon for the fascinate, it is plain to see that many of us are ballistic that it has not been delivered! To compound the frustration, samsung and verizon have the audacity to not even let us know what month or year it will be released, if ever, or at what stage the update is at. We should not have to root our cell phones in order to have the froyo update! Tons of adjectives have described fascinate owners' feelings toward these companies. They have shown that they cannot be shamed or embarrassed into releasing the update, communicating with their customers and setting a release date. Recently there was a threat of a lawsuit and within three weeks samsung released froyo! After waiting months for the promised fascinate update it's still not ready, I don't think so! Personally I think either they have had the update ready for months or they are purposely dragging their feet and will not release it for business purposes. These companies should hire monkeys in suits to determine when updates will be released. Their pay would be miniscule, the food bill will be much less, they could be potty trained and they surely could not do any worse than the neanderthals making the froyo update decision now!
 
I don't know about you other fascinate owners but I despise being used! I am just about to the point where I will notify verizon that I have had enough of the waiting for a cell that does not perform as advertised. Even when there are updates it may fix something but then ruin something else! I have lived up to my end of the bargain. Verizon, who also represents samsung when you go to a verizon store, has not lived up to their end of the bargain! After the sale they still have an obligation to the customer which is much more than providing a signal and collecting a monthly fee. It has been very obvious that samsung and verizon have no interest in providing the froyo update to the fascinate owners.
 
Many fascinate owners on verizon's own forum have talked about the legality that samsung and verizon have toward their customers. Some say that there is not a legal case against these companies because updates are not part of the contract. What about the moral and ethical obligation with their customers? Is it ethical to hold your customers hostage while waiting for a promised update? Of course if we are not pleased with their performance we can always go elsewhere, that is after paying a hefty early termination fee to a company whose best performance is not providing to its customers. All we want is a fascinate that will perform rock solid as advertised. If we wanted a cell phone that is only good for phone calls, texting and a camera we could have saved a ton of money and got just a regular simple cell phone.
 
There is one last thin thread holding me to my contract. When that last thread breaks, I will notify verizon to cut my service. I will tell you this, if I am forced to leave verizon because of their continued incompetence, I WILL NOT reward them by paying the early termination fee! It seems the only way to get their attention is with our wallets. "Can you hear me now!?"
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Re: FEELING SOMEWHAT LIKE A HOSTAGE?
crimedoggies
Sr. Member
Sr. Member

The phone does perform as advertised, it had 2.1 on it when you bought it with no promise of an upgrade. Nowhere in your contract agreement does it state that Verizon guarantees software upgrades.  Verizon is under no obligation to provide you a software upgrade. 

 

By the way, I'm sure they hear your statement to quit service without paying the ETF as well as you'll hear the collection agent that keeps calling you to collect said fee.  When the upgrade is ready, you'll have it.  Until then feel free to get it on your own if you can't wait. 

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Re: FEELING SOMEWHAT LIKE A HOSTAGE?
RoxPhonyx
Member

Not sure I agree with you crimedoggies. Promises WERE made about the upgrade. And I'm not sure I appreciate all these Verizon employees on here talking to customers in such a curt manner as if the frustrations felt by customers are without merit.

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Re: FEELING SOMEWHAT LIKE A HOSTAGE?
crimedoggies
Sr. Member
Sr. Member

RoxPhonyx wrote:

Not sure I agree with you crimedoggies. Promises WERE made about the upgrade. By whom?  And I'm not sure I appreciate all these Verizon employees on here talking to customers in such a curt manner as if the frustrations felt by customers are without merit.  I'm not an employee, I am a customer same as you.  And I'm not sure that all of us customers (me included) that come on this PEER TO PEER forum to assist people with real issues should be subjected to a million threads complaining about the same issue.  I suppose we will just have to agree to disagree.


 

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Re: FEELING SOMEWHAT LIKE A HOSTAGE?
Droidbotics
Member

I agree, Dad-Bill but understand VZW cares more about pushing out new phones each month than maintaining there current line. They are doing similar to what Apple dose with the iphone, release the same phone every six months.BAIT AND SWITCH

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Re: FEELING SOMEWHAT LIKE A HOSTAGE?
beefsmith
Member

crimedoggies i understand your perspectives, but for those like me, who were told by both verizon and samsung that 2.2 was coming out in just a couple weeks (in september) i purchased the phone when i should have gone with htc or just another carrier alltogether. they lied to my face and took my money and are demanding money from me on a monthly basis. now why should i have to pay an upwards of $300 when they lied to me and are not keeping their end of the agreement? i shouldn't have to pay more money to get out of a contract that they messed up on. its morally and ethically wrong and i think a class action lawsuit is just what verizon needs to get up on something as ridiculously simple as a 2.2 update. is that so wrong??

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Re: FEELING SOMEWHAT LIKE A HOSTAGE?
RoxPhonyx
Member

RoxPhonyx wrote:

Not sure I agree with you crimedoggies. Promises WERE made about the upgrade. By whom?  And I'm not sure I appreciate all these Verizon employees on here talking to customers in such a curt manner as if the frustrations felt by customers are without merit.  I'm not an employee, I am a customer same as you.  And I'm not sure that all of us customers (me included) that come on this PEER TO PEER forum to assist people with real issues should be subjected to a million threads complaining about the same issue.  I suppose we will just have to agree to disagree.

Wow, that was a bit self inflating there crimedoggies. Sorry you had to be "subjected" to such torturous feedback. If you don't like it, then don't read it you big sissy. And when you use abbreviated terms like "ETF", yeah, it kind of hints towards the possibility that you are an employee, especially when you're so adament about siding with Verizon. Aside from you though, there are posts on here by employees.

And if customers keep posting about the same issue over a long period of time, does that say more about the character of the customers or of the company? Especially if it hasn't been fixed. But I apologize if you have been inconvenienced in any way. Some of us just prefer not to be lied to when we buy something, that's all.

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Re: FEELING SOMEWHAT LIKE A HOSTAGE?
PJNC284
Sr. Member

lol.  Using ETF instead of typing out Early Termination Fee makes someone an employee? :smileyvery-happy:

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Re: FEELING SOMEWHAT LIKE A HOSTAGE?
beefsmith
Member

yes, for those who do not know what it means, you look like an employee


PJNC284 wrote:

lol.  Using ETF instead of typing out Early Termination Fee makes someone an employee? :smileyvery-happy:


 

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Re: FEELING SOMEWHAT LIKE A HOSTAGE?
crimedoggies
Sr. Member
Sr. Member

beefsmith wrote:

yes, for those who do not know what it means, you look like an employee


PJNC284 wrote:

lol.  Using ETF instead of typing out Early Termination Fee makes someone an employee? :smileyvery-happy:


 


How many people that have cell service don't know that ETF means early termintation fee???  People come on here all the time whining about contract terms, smartphone plans, ETF fees and much more.  Now I'm supposed to believe that because I used the abbreviation for ETF I'm an employee because no regular customer would know the term?  Give me a break!!!

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