Facebook
dannyelli731
Enthusiast - Level 1

After replacing a broken phone with a new phone (same model same sim card) I am not able to access the Facebook code generator for the 2 step authentication to log into my Facebook. Anyone have a solution?

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Re: Facebook
Gartog
Newbie

I have this same problem. Did you figure it out?

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Re: Facebook
vzw_customer_support
Customer Service Rep

Gartog, we understand the importance of making sure you get all your messages especially for authentication. To clarify, you have a new phone on the same phone number with your account? Are you having issues with other texts, calls or data usage? *Joshua

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