Since someone from Verizon marked the other post as solved when it most definitely isn't solved, I am creating another post. My Fascinate has been missing calls. The phone doesn't ring, I don't get a missed call notification... All I get is someone I talk to later asking me why I didn't answer my phone. Or a voicemail notification. Unacceptable. Verizon's answer is for us to wait for yet another update that probably won't fix anything? I think they need to step up and offer us a different phone or something. This is my work phone and I cannot have calls not go through. I might as well go to AT&T and have dropped calls. At least the call connects before it drops there.

Just called a technician and they said a software update came out today that should help the problem. I just downloaded it so I will see what happens.

I have the same problem. My daughter keeps telling me she called me and I never answer. I guess anyone else that calls me thinks that I am just not answering the calls. HELP!!!!!

I too want to thank you Mike... It's good to see Verizon doing the right thing for it's customers, even though the actual problem may not be with anything they have control of... I've been dealing with the tech support folks, and I have to say, I've had a GREAT experience..!! With two phones in this category, I got a positive response, and am very happy with the response time, and the results... Thanks again..!

Thanks so much, Mike. Because of you, I'm on my way to receiving calls (reliably) again!

I'm updating this info in case you talk to a representative that is not yet familiar with this process: I need to clarify a little further on this. I will be bolding words, but please do not take it as internet yelling. I need to make some stuff stand out though. On 7-8-11, Verizon Wireless implemented a POLICY on the Fascinate. Whenever a new policy comes along, all 80,000+ employees are not going to be aware of it immediately. Not that it's excusable, but it happens from time to time. If you go to a Verizon Wireless CORPORATE store, and they are unfamiliar with the process, I will post info to guide them on the new policy. I cannot post the policy because I could get canned, but I can post how to get to the policy. Where is this policy? There are 2 ways to get there: 1) Open up InfoManager. In the search box, type in: "Samsung Fascinate Not Receiving Calls." This will bring up several search results. It's the first result that shows up. 2) There is an OST article number for this information. The OST that can also be typed in the Infomanager search box is 70946. This will bring up several search results as well. It's the first option. Things to note: This missed call issue is intermittent. **There is no fix for it. It can't be master reset, updated with new software (at this time), battery pulled, *228 update, or network troubleshot. It does NOT need to be duplicated in-store for a replacement as it is intermittent. Sometimes it happens. Sometimes it doesn't. When it's a known intermittent issue, we should NOT need to duplicate it in the store. ** I hope this helps someone. This is applicable to Verizon Wireless in both the stores and over-the-phone tech support. Customer care cannot process these requests over the phone. You MUST speak with tech support.

I am updating as many forums I can with the following information: We have updated our policy on handling missed calls very recently for the Fascinate. We normally don't request people to call in,but if you are reading this, that may be your best option. Call 800-922-0204 option 3 for tech support. Choose the option foradvanced devices and PDAs. This will get you to tech support. We do have different options available for customers experiencing this issue while we work on the permanent fix to this problem. You also have the option to PM me with your cell number, and I'd be happy to review this in detail via phone call or PM. Thanks for you patience. I know this has been a rocky road for some of you.

This morning I called VZ and got a tech who wiped my phone and reloaded everything... what a drag..!! Now I'm reloading and reorganizing and trying to reinstall all the little apps I'll miss later on as well as contacts... but we'll see if it actually did the trick... I won't do the second phone until I know it helped mine.!

Add us to the LONG list with the same issues... we have two Fascinates... Who said "Class Action.."? We are NOT getting what we are paying for..!!!

Good question! Yes, the instructions will be the same. You will receive the update pushed to the device and have the option to download it. You can view the details of the update to see what it updates and the version number.

Correct answer: Community Forums - Re: Fascinate Missed Call Problem - ED04 update di... - Page 3

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An Accepted Solution is available for this post.

Hi CSimi115,

I am hopeful the Software Update resolved your issue. Please let me know if you have any additional concerns.

Thank you for your contribution to our community forums,

An Accepted Solution is available for this post.

Actually I don't think the update solved my issue. I had to call 2 additional times. Each tech had me do something different. So far I think it's working but I'm not completely sure.

Chris S.

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