Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Fasincate/Galaxy S Wireless Doesnt work
davidwelch65
Member

We have two Fasicnate/Galaxy S phones and the wireless doesnt work on either. I understand this is a bug. Any suggestions short of going to Verizon..?

0 Likes
Re: Fasincate/Galaxy S Wireless Doesnt work
moates
Novice

 

I have listed some information below that may help with the wireless issue you are experiencing.

 

 **These steps would be assuming it is your home’s Wifi network that you cannot connect too.

 

Step 1 – Ensure you have sufficient battery power.

 

Step. 2- Ensure WiFi is disabled. (instruction below)

 

http://support.vzw.com/clc/devices/knowledge_base.html?id=35250

 

Step. 3 Remove the existing Wifi connection (instruction below)

 

http://support.vzw.com/clc/devices/knowledge_base.html?id=35425

 

Step 4 – Try putting the Wifi connection on a different channel.

 

Step 5 –Try changing the encryption of the Wifi network preferably (WPA / WPA2 PSK)

 

Step 6 – Set the Wifi connection back up on the device. (instruction below)

 

http://support.vzw.com/clc/devices/knowledge_base.html?id=35424

 

Step 8 – Ensure Wifi is back on (instruction below)

 

http://support.vzw.com/clc/devices/knowledge_base.html?id=35250

 

Step. 9 - Try relocating the device. (Something in the immediate location could be affecting the service received)

 

Step 10 – Try uninstalling applications that are not native to the device, and could possibility tied into Wifi (e.g. Virus protection, Power/Network control tools, etc.)

 

Step. 11 - Soft reset (power off the device, pull the battery out for 20 seconds and place it back in)

 

Step 12 – Hard reset. Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if the steps above did not correct the issue. (instruction below)

 

http://support.vzw.com/clc/devices/knowledge_base.html?id=35372

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

0 Likes
Re: Fasincate/Galaxy S Wireless Doesnt work
M91-30
Novice
Wifi on these phones works flawlessly, so does 3g, a long as you have signal. And signal quality is as good as or better than the other phones out there.
0 Likes
Re: Fasincate/Galaxy S Wireless Doesnt work
pooperscooper
Member

If you got an IP address from your AP then Wifi is working. Many times DNS (name server) has problems. Try using an IP address instead of name. Speedtest app doesn't use DNS and it's a good way to see the speed of your connection.

0 Likes