We have two Fasicnate/Galaxy S phones and the wireless doesnt work on either. I understand this is a bug. Any suggestions short of going to Verizon..?
I have listed some information below that may help with the wireless issue you are experiencing.
**These steps would be assuming it is your home’s Wifi network that you cannot connect too.
Step 1 – Ensure you have sufficient battery power.
Step. 2- Ensure WiFi is disabled. (instruction below)
Step. 3 – Remove the existing Wifi connection (instruction below)
Step 4 – Try putting the Wifi connection on a different channel.
Step 5 –Try changing the encryption of the Wifi network preferably (WPA / WPA2 PSK)
Step 6 – Set the Wifi connection back up on the device. (instruction below)
Step 8 – Ensure Wifi is back on (instruction below)
Step. 9 - Try relocating the device. (Something in the immediate location could be affecting the service received)
Step 10 – Try uninstalling applications that are not native to the device, and could possibility tied into Wifi (e.g. Virus protection, Power/Network control tools, etc.)
Step. 11 - Soft reset (power off the device, pull the battery out for 20 seconds and place it back in)
Step 12 – Hard reset. Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if the steps above did not correct the issue. (instruction below)
If you got an IP address from your AP then Wifi is working. Many times DNS (name server) has problems. Try using an IP address instead of name. Speedtest app doesn't use DNS and it's a good way to see the speed of your connection.