Fasincate/Galaxy S Wireless Doesnt work

[davidwelch65]

We have two Fasicnate/Galaxy S phones and the wireless doesnt work on either. I understand this is a bug. Any suggestions short of going to Verizon..?

[moates]

I have listed some information below that may help with the wireless issue you are experiencing.

 **These steps would be assuming it is your home’s Wifi network that you cannot connect too.

Step 1 – Ensure you have sufficient battery power.

Step. 2- Ensure WiFi is disabled. (instruction below)

http://support.vzw.com/clc/devices/knowledge_base.html?id=35250

Step. 3 – Remove the existing Wifi connection (instruction below)

http://support.vzw.com/clc/devices/knowledge_base.html?id=35425

Step 4 – Try putting the Wifi connection on a different channel.

Step 5 –Try changing the encryption of the Wifi network preferably (WPA / WPA2 PSK)

Step 6 – Set the Wifi connection back up on the device. (instruction below)

http://support.vzw.com/clc/devices/knowledge_base.html?id=35424

Step 8 – Ensure Wifi is back on (instruction below)

http://support.vzw.com/clc/devices/knowledge_base.html?id=35250

Step. 9 - Try relocating the device. (Something in the immediate location could be affecting the service received)

Step 10 – Try uninstalling applications that are not native to the device, and could possibility tied into Wifi (e.g. Virus protection, Power/Network control tools, etc.)

Step. 11 - Soft reset (power off the device, pull the battery out for 20 seconds and place it back in)

Step 12 – Hard reset. Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if the steps above did not correct the issue. (instruction below)

http://support.vzw.com/clc/devices/knowledge_base.html?id=35372

[M91-30]

Wifi on these phones works flawlessly, so does 3g, a long as you have signal. And signal quality is as good as or better than the other phones out there.

[pooperscooper]

If you got an IP address from your AP then Wifi is working. Many times DNS (name server) has problems. Try using an IP address instead of name. Speedtest app doesn't use DNS and it's a good way to see the speed of your connection.