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I'm having no trouble with any other Bluetooth devices
Sent from my Verizon 4G LTE smartphone
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Joan912, updates are meant to improve your device not cause issues. Once an update takes place you can not roll back. Have you tried pairing other device to your phone such as headsets or cars?
AlbertoR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I understand that updates are supposed to improve issues. However, as a technical writer, I have had to document workarounds after a faulty patch has been released.
My Withings watch is still connected and syncing with my phone. My car successfully syncs so I can communicate with my phone using a bluetooth connection. No other BT device I have has lost communication other than my Garmin Vivofit 2. Other folks have indicated that other fitness brands have lost communication, so it's not limited to Garmin.
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It is definitely something to do with fitness trackers. My Pebble Round connects flawlessly (as does my car and other items). My Pebble 2 with heart rate monitor doesn't connect. Other people are having problems with Fitbits & Garmin Vivofits....it is 100% fitness wearables with the issue. Why can't VZW admit it?
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ddschneider1972 wrote:
It is definitely something to do with fitness trackers. My Pebble Round connects flawlessly (as does my car and other items). My Pebble 2 with heart rate monitor doesn't connect. Other people are having problems with Fitbits & Garmin Vivofits....it is 100% fitness wearables with the issue. Why can't VZW admit it?
See this post in another thread, which comes from a device developer, and adds more detail.
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Now also see this post, from someone with technical knowledge about what went wrong and who needs to fix it.
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I have been in touch with Fitbit twice. I now have a new Flex and a new Blaze and still cannot get them to pair. I have attempted every troubleshooting step (turning bluetooth on and off, uninstalling/reinstalling the app, restarting the devices, turning airplane mode on and off, clearing the Fitbit and bluetooth cache, taking the battery out of my phone...) multiple times and nothing works.
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See this post in another thread: supposedly Samsung has fixed the issue and it's being validated by Verizon for release sometime soon. Fingers crossed.
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That would be great, I have to use my kid's phone to connect currently
(it's an older model that did not receive the OS update)
On Tue, Sep 5, 2017 at 11:22 AM Dave-in-Decatur <forums@verizonwireless.com>
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This is still a major issue and concern.
This issue has been going on for more than a month now.