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Forgot password for prior cell and want to use it
Smarinzulich
Newbie
‎05-22-2020 03:01 PM

My previous cell is locked and I don't remember the password.  How can I  resent it to Factory Settings?

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vzw_customer_support
Customer Service Rep
‎05-24-2020 03:12 PM

Hello, Smarinzulich. To complete a factory reset, you may follow the steps here: https://www.samsung.com/us/support/answer/ANS00062029/

 

LorenzoP_VZW

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