Free Apple Music using Get More Plan not working on Android
iamsnow
Enthusiast - Level 2

Hi,

I have been using Verizon Wirless Services for 22 years, paying premium money all the time. Recently I upgraded my plan to Unlimited Get More plan. As a part of the services , I enrolled for the apple music, and it show I am enrolled in Apple Music Service. 

So, I got a text message saying to download apple music and use link https://applemusic.com/carrier  which suppose to link my phone with apple id.  I use Android and this link does not work on Android (I am using Android version 12 on Samsung Fold 4 phone), to get my phone link into an Apple account, basically, it does not do anything. It opens apple music and there is no plan to subscribe for free.  So it gives me options to subscribe for $10.99, family for 16.99, and College student for 5.99, only three option.  No option for free service. 

So apple music free does not work even though Verizion portal it says I am enrolled for it. 

I have called customer services   using   phone, chat, even private message in this forum. No solution. No Response 

I have tried unenrolling and enrolling again, Apple uninstalling and installing again .

Nothing works, they file an internal ticket {edited for privacy}, which say will get back to me in 5 days, but nothing happens. 

Customer Service is really gone down and so engineering, as they never tested their services for android  platform. 

If anyone can help, I appreciate it. 

Thanks

 

 

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8 Replies
vzw_customer_support
Customer Service Rep

Hello, iamsnow. 
We would be glad to take a look to ensure the feature is enabled on your account, as well as you are properly enrolled. We can also check on the status of that network ticket -- I will be sending you a Private Note. 

*Celeste

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mendocenter55
Newbie

I am in the EXACT same situation. Been thru all of the steps. Have gotten zero actual help. Per Apple, they are saying that only iOS devices can properly sign up for the deal.

That has to be BullS.

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iamsnow
Enthusiast - Level 2

Use verizon phone rather than unlocked phone.   i.e. setup whole polrocess with Verizon phone. Once setup changed to unlock phone, and login using the Apple account you setup. 

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mendocenter55
Newbie

Wait. I have to have Verizon unlock my imei on my phone, and then it'll work?

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iamsnow
Enthusiast - Level 2

No,need phone that show verizon logo when you start phone.  Borrow or buy and return to setup.

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mendocenter55
Newbie

I'm using a z fold 3 that I'm still paying payments to Verizon on. 

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vzw_customer_support
Customer Service Rep

Hey mendocenter55, Apple Music is definitely eligible for Android devices, and I know I can't go a day without enjoying my music. Let's help you get this set up with your Z Fold 3. Please be on the lookout for a private note from us so we can help.

-Joseph

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vzw_customer_support
Customer Service Rep

Hello! As a friendly reminder, we are ready to help. Send us a message, so we can get started. 

~Maria

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