Are you able to use any data on your device? What is your current software version? If the device is rooted, the warranty is voided. The Verizon Wireless software version prior to the 2.2 update is i500.EA28. To view the software version, please follow the steps below.
If you still need assistance, please send me a Private Message with your 10-digit mobile number, and I will be happy to help you.
Ok, Hard reset phone, wiped out my SD card, took out battery several times. Tried update 7 times now still fails.
I even downloaded the update.zip posted on another forum and copied it to my sd card and tried running the update from the SD card.
Same Error message.
UPDATE FAILED or INCOMPLETE. reason: IP_PREVIOUS_UPDATE_FAILED
Anyone else solve this?