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Froyo update causing delayed response to touchscreen
DonnieJay
Enthusiast

After installing the Android 2.2 update, there is a delayed response to all touchscreen actions -- approximately 5 seconds each time.  Sometimes there is no response when selecting one of the four bottom menu items.  These are new problems after the update.  Any and all suggestions are welcome.

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Re: Froyo update causing delayed response to touchscreen
ryan2771
Newbie

I am having the EXACT same problem with mine...This is the second one of these Fascinate phones that I've had, the first one took a stopped sending calls and texts after 2 weeks...my new one came today...it worked flawlessly, until the phone read "Update Available" which I did...now the phone is near worthless... I think it's time to start looking at other providers...

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Re: Froyo update causing delayed response to touchscreen
AraceliT_VZW
Contributor

We have had very few issues with the screen not responding after the software update. For the issues we have had, we performed the following troubleshooting steps in order:

 

1. Soft reset (remove battery for 10 seconds)

2. Remove third-party applications, then soft reset

3. Factory Reset (Menu > Settings > Privacy)

 

If you need to do a Factory Reset, please make sure you backup your phones content. 

 

Hope this helps resolve your issue!

 

Thank you, 

 

AraceliT_VZWSupport

Follow us on Twitter @VZWSupport

 

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Re: Froyo update causing delayed response to touchscreen
bblaha
Newbie

I honestly don't see how this is a good fix to a problem.  When your PC runs a little slow the solution is not to just wipe it clean and start over right away.

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Re: Froyo update causing delayed response to touchscreen
cnunno
Newbie

I'm  h aving the same issues.

Did a power down re-boot and it's still very sluggish/delayed respons.

This is the 2nd Fasicnate we've had this problem with.

UNHAPPY - NOT WINNING! 

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Re: Froyo update causing delayed response to touchscreen
nickjr
Contributor

bblaha wrote:

I honestly don't see how this is a good fix to a problem.  When your PC runs a little slow the solution is not to just wipe it clean and start over right away.


Your phone is not a PC, however since you made this comment, it is a well known that eventually a complete reinstall of the OS makes your pc run so much faster..
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Re: Froyo update causing delayed response to touchscreen
dtolin
Newbie

I too have had the same problems and went through support via phone and we did all the resets including factory...so they shipped me a new phone....just received it and it's doing the SAME thing.....it's VERY frustrating and I have heard of three others that have had the same issues since the update. Since I went through everything and even received a new phone...it HAS to be the update!?! I use my phone a ton for work and it's very frustrating when I can't scroll or click on icons!

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Re: Froyo update causing delayed response to touchscreen
RoyB_VZW
Specialist

Sorry for the problems you are all having with your devices since the most recent update. To resolve, please complete the following steps: Go to Settings > Applications > Manage Applications and clear cache and data on Facebook and GMail.

 

You could also unsync the Facebook account (going into applications and clearing data does the same thing). Afterwards, remove the Facebook or social widget from the screen. You'll still have access to the app, it will just no longer be on your home screen. 

 

Thanks, 

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Re: Froyo update causing delayed response to touchscreen
Sagediva2
Newbie

I've been to the store three times now. They have done a factory reset twice and it is still having issues. They sent me a new phone and that had issues. On the third trip to the store the Verizon guy (who really dislikes Facebook) said take off basically all the widgets that come on the phone (Buddies Now, News and Feed, Weatherbug Clock, etc.). Okay yes that worked but the real reason I bought the phone was for these things. I love that I don't have to go into Facebook. I'm so FRUSTRATED and HATE my phone now.

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Re: Froyo update causing delayed response to touchscreen
clspruiell
Newbie

These are very unacceptable "fixes". Basically, all Verizon has said is to take off all apps.  That defeats the purpose in buying a smartphone.  It worked 2 weeks ago, then two Fascinates later I realize it was the software update that is killing my phone and my business productivity.  

 

I am being forced to go to TMobile now to get a phone that I can rely upon and use its functions to their intended capacity.

 

 

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