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Frozen during factory reset?
ckrystofiak
Member

I've been having problems with my phone crashing 5x+ a day to the point of having to do a soft reset each time, so I finally did a master reset but the phone is completely frozen now. Will anything happen if I take the battery out? Everything is backed up, so I don't care about that but I'm worried about the phone not working at all.

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Correct Answers
Re: Frozen during factory reset?
Wildman
Sr. Leader
Sr. Leader

Pull the batter and hard reset with this method...

 

  1. Press and hold the Power button.
    NoteIf the device is non-responsive, remove then replace the battery. Refer to Battery Inserting / Removing for additional assistance.
    Power button
  2. Select Power off.
    Power off
  3. Press and hold the Volume Up / Down keys and the Power button simultaneuously. When the Samsung logo appears, release only the Power button.
    Volume keys
    Power button
  4. From the Recovery screen, press the Volume down key to select wipe data / factory reset.
    Recovery screen
  5. Select Home.
    Wipe data / factory reset
  6. Select Volume Up to continue.
    NoteAllow the factory reset process to complete (approximately 1 minute).
    Manual Mode
  7. Ensure reboot system now is selected.
    Reboot system now
  8. Select Home.
    Wipe data / factory reset

View solution in original post

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Re: Frozen during factory reset?
Wildman
Sr. Leader
Sr. Leader

Pull the batter and hard reset with this method...

 

  1. Press and hold the Power button.
    NoteIf the device is non-responsive, remove then replace the battery. Refer to Battery Inserting / Removing for additional assistance.
    Power button
  2. Select Power off.
    Power off
  3. Press and hold the Volume Up / Down keys and the Power button simultaneuously. When the Samsung logo appears, release only the Power button.
    Volume keys
    Power button
  4. From the Recovery screen, press the Volume down key to select wipe data / factory reset.
    Recovery screen
  5. Select Home.
    Wipe data / factory reset
  6. Select Volume Up to continue.
    NoteAllow the factory reset process to complete (approximately 1 minute).
    Manual Mode
  7. Ensure reboot system now is selected.
    Reboot system now
  8. Select Home.
    Wipe data / factory reset

View solution in original post

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